Business Banking Customer Service Representative

NatWest Group

. Deliver excellent service to business customers while considering their needs and financial goals .

Posted 10/22/2026full-timeBirmingham • United KingdomMid-LevelSenior💰 £27,090 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong commitment to customer service excellence and relationship building in a fast-paced environment, with the ability to handle transactions, resolve complaints, and provide tailored financial solutions.

Highest-signal resume keywords

Customer Service ExcellenceRelationship BuildingMultitasking SkillsNumerical SkillsComplaint Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Services KnowledgeTransaction HandlingProcess CompletionInformation GatheringTelephony Skills

Soft Skills

ResiliencePatienceListening SkillsOrganizational SkillsCalm Under Pressure

Industry Keywords

Banking OptionsCustomer QueriesBusiness CustomersOffice TrainingFast Paced Environment

About the role

Key responsibilities & impact

Deliver excellent service to business customers while considering their needs and financial goals
Interact directly with customers in a telephony centre
Complete processes and procedures and take ownership of challenges
Inform customers about available banking options
Handle business customer transactions and queries
Build customer relationships and understand individual needs
Gather information and offer suitable solutions
Maintain detailed knowledge of the financial services product range
Identify and resolve complaints or escalate complex matters to specialist teams
Attend office training during the first 4 weeks of employment

Requirements

What you’ll need

Passion for excelling in customer service and building relationships in a fast paced, challenging environment
Determination to go the extra mile for customers
Resilience, patience and hard work to achieve quality results while answering a high level of calls
Great listening skills and ability to remain calm under pressure while managing calls
Good numerical and organisational skills
Strong multitasking skills
Ability to navigate different systems and process information while talking to customers
This role does not meet Skilled Worker sponsorship requirements

Benefits

Comp & perks

Contribution to help you save for retirement
Choice of protection, healthcare or lifestyle benefits through NatWest Group Benefits
33 days’ holiday entitlement
Flexibility to work from home
10 week structured training programme
On-going coaching and support