Customer Due Diligence Analyst – Onboarding

NatWest Group

. Conduct robust reviews of new Mettle account applications .

Posted 11/11/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer due diligence and economic crime prevention, with a strong focus on KYC/KYB processes and risk management. Proven ability to communicate effectively and manage multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Customer Due Diligence (CDD)Economic Crime PreventionKYC/KYB KnowledgeStrong Written And Verbal CommunicationCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application Fraud InvestigationRisk-Based ApproachData Review And AnalysisRecord-KeepingDecision-Making

Soft Skills

Attention To DetailTime ManagementProactive ApproachAbility To Handle Multiple Priorities

Industry Keywords

AMLPEPsSanctionsEconomic Crime RisksNatWest Group Policies

About the role

Key responsibilities & impact

Conduct robust reviews of new Mettle account applications
Make fair and proportionate decline decisions where required
Identify and mitigate economic crime risks and escalate effectively
Operate within NatWest Group policies and NatWest Boxed processes
Improve processes for greater effectiveness and efficiency
Review KYC/KYB check reports and application data to prevent application fraud
Review name screening hits for PEPs, sanctions, and adverse press
Escalate true matches or make well-rationalised discounting decisions
Investigate application fraud and economic crime-related alerts using internal and external databases
Contact customers, manage chats within SLAs, and communicate clearly and concisely

Requirements

What you’ll need

Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB)
CDD or Financial Crime knowledge
Strong written and verbal communication skills
Strong command of English
Ability to apply a risk-based approach to efficiently manage high volumes of work
Ability to thrive in a fast-paced environment and handle multiple priorities
Critical thinking and sound decision-making
Exceptional time management
Meticulous attention to detail
Proactive, self-starting approach
Accurate work and record-keeping

Benefits

Comp & perks

Supportive team environment
Investment in career development
Recognised qualifications can be achieved after joining, with employer support
Remote-first working arrangement