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Customer Service, Operations Analyst
NatWest Group. Investigate customer queries and understand customer needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service abilities and quality control experience in CDD, AML, or KYC, with a focus on enhancing customer relationships and process improvements. Capable of managing stakeholder relationships while adapting to industry trends and regulations.
Highest-signal resume keywords
Quality Control ExperienceCustomer Service AbilitiesStakeholder Relationship ManagementKnowledge of CDD, AML, KYCOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ControlCustomer Relationship ManagementData AnalysisProcess ImprovementTransaction Investigation
Soft Skills
Customer LiaisonOrganisational SkillsFast-Paced Work Adaptability
Industry Keywords
CDDAMLKYCCustomer KnowledgeRegulatory Awareness
About the role
Key responsibilities & impact- Investigate customer queries and understand customer needs
- Liaise with customers and businesses to accurately collect information
- Respond to customer queries promptly and within service targets
- Authorise and investigate transactions
- Collect and analyse required information from customers and businesses
- Review processes for automation or enhancement to improve customer and business experience
- Develop and maintain customer relationships
Requirements
What you’ll need- Minimum of 5 years' experience is required
- Prior Quality Control experience in CDD, AML, or KYC
- Strong customer service abilities
- Customer and industry knowledge
- Ability to work in a fast-paced environment
- Good organisational skills to deliver to deadlines
- Awareness of changes in trends, policies and regulations
- Understanding of the industry and its customers
- Experience of managing stakeholder relationships