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Customer Service & Operations Analyst – Anti-Money Laundering
NatWest Group. Respond to customer queries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in AML processes and procedures, ensuring accurate transaction processing and compliance with regulations. Strong attention to detail and effective communication skills support customer service initiatives and process improvements.
Highest-signal resume keywords
AML Processes And ProceduresFinancial Services Industry KnowledgeAttention To DetailTransaction Processing AccuracyCustomer Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction ProcessingAML RegulationsCustomer Query InvestigationData CollectionError Review
Soft Skills
Attention To DetailDeadline ManagementCommunication Skills
Tools & Technologies
Banking Systems
Industry Keywords
AML TrendsFinancial ServicesCustomer Service ImprovementProcess TrainingComplaint Analysis
About the role
Key responsibilities & impact- Respond to customer queries
- Process, authorise and investigate transactions
- Accurately collect all information needed for processing
- Investigate queries, raise them with relevant parties, and escalate where needed
- Ensure processing is accurate and completed within agreed turnaround times
- Participate in initiatives to improve customer service, processes and procedures
- Review processing errors and customer complaints to identify trends and training needs
- Support process training and knowledge sharing across the team
Requirements
What you’ll need- Knowledge and experience of working with AML processes and procedures
- Awareness of up-to-date AML trends, policies and regulations
- Ability to work accurately and to deadlines
- High levels of attention to detail
- Understanding of the financial services industry and customers
- Knowledge of products, processes and banking systems
- Good written and spoken communication skills
Benefits
Comp & perks- Career development opportunities
- Relevant training programmes
- Exposure for you and your work
- Supportive and collaborative team environment