Customer Service & Operations Analyst – Trade Operations

NatWest Group

. Support Trade Finance operations by processing transactions end to end in line with procedures, controls and service standards .

Posted 9/24/2026full-timeManchester • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Trade Finance operations, focusing on transaction processing, stakeholder engagement, and continuous improvement. Proficient in managing workflows and applying regulatory requirements to ensure safe and efficient outcomes.

Highest-signal resume keywords

Trade Finance Products KnowledgeStakeholder Interaction SkillsWorkflow ManagementContinuous Improvement MindsetAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingTrade and Financial Crime ChecksPolicy ApplicationOperational Record MaintenanceProcess Improvement

Soft Skills

Customer EngagementAdaptabilityAbility to Work Under PressureComplex Process Explanation

Tools & Technologies

Trade Platforms

Industry Keywords

Trade FinanceService StandardsOperational ControlsCustomer Outcomes

About the role

Key responsibilities & impact

Support Trade Finance operations by processing transactions end to end in line with procedures, controls and service standards
Engage with customers and key stakeholders to progress transactions and deliver strong customer outcomes
Manage workflow, priorities and capacity within a Trade processing area
Complete Trade and financial crime checks, escalating exceptions as required
Respond to customer and colleague queries, including support on Trade platforms
Support delivery and change alongside operations, product and technology
Identify and drive improvements to processes, controls and service delivery
Use systems effectively and maintain accurate operational records
Build relationships with stakeholders across operations, sales, product and technology

Requirements

What you’ll need

Sound understanding of Trade Finance products and processes
Strong stakeholder interaction skills and confident customer engagement
Ability to execute and clearly explain complex processes
Continuous improvement mindset focused on customer journeys and efficiency
Ability to manage workflow and priorities in a fast-paced environment
Ability to apply policy and regulatory requirements to support safe outcomes
Ability to perform well under pressure and manage multiple tasks accurately
Strong attention to detail and adaptability
Ability to quickly learn and use new technology

Benefits

Comp & perks

Hybrid working model with work-from-home time
Weekly collaboration from the Manchester office
Initial full-time office-based training