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Digital Experience Manager – 8 Month Fixed Term Contract
NatWest Group. Lead the development and delivery of digital experiences, capabilities and releases that create simple, seamless and engaging customer journeys .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex digital change initiatives, focusing on digital customer journeys, platform optimisation, and AI readiness. Capable of translating emerging technologies into customer-focused solutions while ensuring technical excellence and accessibility.
Highest-signal resume keywords
Digital Customer JourneysAdobe Experience ManagerGenerative AITechnical SEODigital Accessibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Platform OptimisationPerformance MeasurementContent StructureCore Web VitalsSite Speed MonitoringAgile MethodologyAnalytics InterpretationAI-Ready ContentStakeholder InfluenceResearch Activities
Soft Skills
CollaborationLeadershipProblem-SolvingCommunicationAlignment Building
Industry Keywords
Digital ExperiencesCustomer FeedbackMarket TrendsEmerging TechnologiesGovernance
Tech Stack
Tools & technologiesAEM
About the role
Key responsibilities & impact- Lead the development and delivery of digital experiences, capabilities and releases that create simple, seamless and engaging customer journeys
- Collaborate with multidisciplinary teams in an Agile environment to identify opportunities and deliver measurable customer improvements
- Improve digital experiences through AI readiness, technical optimisation, search visibility and accessibility enhancements
- Define and prioritise roadmaps for platform, discoverability, accessibility and agentic capabilities
- Monitor competitor activity, market trends and emerging technologies
- Align roadmaps, priorities and dependencies across teams
- Design and deliver research activities to capture customer feedback, identify needs and resolve pain points
- Champion technical excellence and platform integrity through governance, content structures and reusable capabilities
- Help shape future-ready digital experiences across channels, propositions, products and services
Requirements
What you’ll need- Proven track record of leading complex digital change across products, journeys and platforms
- Ability to lead complex initiatives from discovery through to implementation, managing dependencies, risks and competing priorities across multiple teams
- Experience working with generative AI, conversational interfaces and AI-ready content, including principles supporting effective agent-mediated interactions
- Strong expertise in digital customer journeys, platform optimisation, Adobe Experience Manager, analytics and performance measurement
- Ability to interpret technical performance metrics, including site speed, Core Web Vitals, tagging, content structure and post-release performance monitoring
- Strong understanding of digital accessibility, technical SEO, and structured content
- Experience balancing customer needs, business priorities and technical considerations
- Experience influencing stakeholders and building alignment across multidisciplinary teams
- Ability to translate emerging technologies and digital opportunities into practical, customer-focused solutions
Benefits
Comp & perks- Eight month fixed term contract
- Remote First ways of working