Industry Product Owner, Financial Health & Vulnerability

NatWest Group

. Design and run the Industry Journey & Operations for NatWest vulnerable arrears customers .

Posted 10/8/2026full-timeRotherham • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates subject matter expertise in product proposition and process design, with a strong focus on customer experience design and Agile methodologies. Capable of driving business performance through effective stakeholder management and innovative digital solutions.

Highest-signal resume keywords

Product Proposition ExpertiseAgile MethodologiesCustomer Experience DesignStakeholder Relationship ManagementChange Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignAnalyticsDigital SolutionsBusiness Performance ManagementCustomer Journey Improvement

Soft Skills

Talented CommunicatorRelationship BuildingAdaptabilityInspiration and Engagement

Industry Keywords

Debt Advice SectorCharitiesIndustry BodiesPolicy ForumsMarket Policy Responses

About the role

Key responsibilities & impact

Design and run the Industry Journey & Operations for NatWest vulnerable arrears customers
Identify opportunities to digitise, improve and manage the customer journey
Deliver increased value and an effortless customer experience
Drive business performance and proposition activities with customer and commercial focus
Drive and deliver a prioritised journey backlog to improve the end-to-end customer journey
Identify opportunities and provide product expertise
Deliver, consolidate and automate business performance and proposition activities
Monitor competitor, industry and regulatory developments across the journey portfolio
Identify responses to market, policy and customer needs
Manage incidents effectively and increase resilience within the customer journey
Deliver a world-class customer experience and place the customer at the heart of activities
Make empowered decisions to deliver the prioritised journey backlog

Requirements

What you’ll need

Subject matter expertise in product proposition and process design
Excellent knowledge of critical Agile capabilities and ways of working
Ability to exercise change delivery, customer experience design, commercial management and analytics
Good experience building and maintaining relationships with external stakeholders across the debt advice sector, charities, industry bodies and policy forums
Experience representing an organisation in industry forums and partnerships
Experience working with charities, debt advice organisations and policy stakeholders
Experience driving and delivering innovative ideas through Agile ways of working
Ability to harness digital and technological advances to benefit customers
Proven ability to adapt to quickly changing environments
Talented communicator able to inspire and engage customers and colleagues