Resilience & Continuity Services Manager – Commercial & Institutional

NatWest Group

. Manage the NatWest Markets Incident Management Framework .

Posted 10/9/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and operational resilience, with a strong focus on coordinating responses to complex incidents and engaging stakeholders effectively. Proficient in applying best practices and controls to enhance incident preparedness and resilience within financial environments.

Highest-signal resume keywords

Incident ManagementOperational ResilienceMarkets Trading EnvironmentsInvestment Banking OperationsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident Management FrameworkPost-Incident EnhancementIncident Management ExercisesIncident Management PlansIncident Management Controls

Soft Skills

Attention to DetailInitiativeCommunication Skills

Tools & Technologies

ExcelWordPowerPoint

Industry Keywords

GovernancePolicy GovernanceBusiness SolutionsHigh-Impact IncidentsLessons Learned

About the role

Key responsibilities & impact

Manage the NatWest Markets Incident Management Framework
Provide central coordination for escalated issues and expert guidance during incidents
Represent incident management governance before, during and after incidents
Coordinate effective incident responses
Manage delivery of post-incident enhancement activity
Represent incident management at policy governance forums
Disseminate communications relating to incident management plans and lessons learned
Apply incident management and resilience principles, best-practice processes and controls
Manage regular incident management exercises and invocation testing
Work with business and technology teams to implement and maintain incident management plans and playbooks
Track post-incident actions through to closure
Build and manage relationships with key stakeholders
Promote incident preparedness and resilience across colleagues

Requirements

What you’ll need

Practical experience of incident management
Understanding of operational resilience disciplines and regulatory expectations
Experience of Markets trading environments
Sound understanding of investment and wholesale banking operations
Experience working with wider business and technology teams to coordinate responses to complex or high-impact incidents
Ability to work on own initiative to deliver optimum business solutions
Excellent attention to detail
Working knowledge of Excel, Word and PowerPoint to support critical MI production
Excellent written and verbal communication skills
Confidence engaging senior stakeholders during time-critical situations

Benefits

Comp & perks

Hybrid working arrangement