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Senior Client Success Manager
NatWest Group. Manage NatWest Boxed client relationships and own client strategic plans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships and strategic planning within the Banking-as-a-Service (BaaS) industry, focusing on client success metrics and account expansion. Strong ability to foster client engagement and deliver high-quality customer outcomes through effective communication and collaboration.
Highest-signal resume keywords
Client Relationship ManagementBanking-as-a-Service (BaaS) KnowledgeAccount ExpansionClient Success Metrics ImplementationVerbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Due Diligence (CDD)Strategic PlanningFinancial Target DeliveryUser Adoption StrategiesKPI Measurement
Soft Skills
Relationship ManagementSelling SkillsInfluencing SkillsCollaborationClient Engagement
Industry Keywords
Client OnboardingCustomer OutcomesNPS (Net Promoter Score)Market UnderstandingClient Voice Representation
About the role
Key responsibilities & impact- Manage NatWest Boxed client relationships and own client strategic plans
- Understand clients’ strategic aspirations and identify how existing products and pipeline can drive client value
- Manage a portfolio of clients while delivering outstanding client service and high-quality customer outcomes
- Provide senior client coverage to reduce churn by increasing user adoption and NPS
- Assist with upselling and account expansion
- Foster strong client relationships and support clients transitioning from sales prospects to active NatWest Boxed users
- Implement client success metrics and KPIs to measure and report account effectiveness
- Collaborate with sales and product teams to ensure client satisfaction
- Represent the client voice regarding issues, opportunities, and enhancements
- Align with clients on key success criteria to demonstrate ongoing relationship value
- Manage Client Due Diligence (CDD) and onboarding processes
- Ensure strong engagement with clients and internal stakeholders for rapid onboarding
Requirements
What you’ll need- Knowledge of the Banking-as-a-Service (BaaS) industry
- Good relationship management, selling, and influencing skills
- Understanding of the market and client bases across the industry
- Experience in senior external client exposure and influence
- Proven track record in delivering financial targets
- Good verbal and written communication skills
- Good relationship management skills
Benefits
Comp & perks- Career progression investment and leadership development opportunities