Senior Technical Lead – ServiceNow ITOM

NatWest Group

. Own the end-to-end technical solution, architecture and implementation approach .

Posted 9/30/2026full-timeRemote • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical solution architecture and implementation, with a strong focus on ServiceNow ITOM capabilities and compliance within regulated environments. Proficient in modern engineering practices, agile methodologies, and effective stakeholder collaboration.

Highest-signal resume keywords

ServiceNow ITOM ExperiencePython Automation ScriptingInfrastructure As Code ToolingAgile MethodologiesServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentAutomation ScriptingInfrastructure As CodeNetworking FundamentalsSystems AdministrationTechnical Solution ArchitectureITOM CapabilitiesTechnical GovernanceProduction Issue ResolutionCSDM Alignment

Soft Skills

Collaborative CommunicationProblem-SolvingStakeholder ManagementInnovative Thinking

Tools & Technologies

ServiceNowUnixLinuxWindowsAgile Toolsets

Certifications & Qualifications

Certified System Administrator (CSA)Data Foundations – CMDB/CSDM (CIS-DF)Discovery (CIS-D)Service Mapping (CIS-SM)Certified Application Developer (CAD)

Industry Keywords

Financial ServicesRegulated EnvironmentsTechnical StandardsEngineering PracticesProduct Lifecycle Management

Tech Stack

Tools & technologies

LinuxPythonServiceNowShell ScriptingUnix

About the role

Key responsibilities & impact

Own the end-to-end technical solution, architecture and implementation approach
Ensure alignment with the bank's technical, operational and security standards
Provide technical leadership, direction, governance and oversight across the solution lifecycle
Support engineering teams, remove blockers and ensure ownership of complex technical issues
Contribute to engineering activities and deliver strategic ITOM capabilities
Manage the selection, creation and maintenance of technologies
Develop products using modern engineering practices and tools
Collaborate with stakeholders to develop product roadmaps and manage product lifecycles
Support engineered products in responding to customer feedback and feature requests
Resolve production issues and help customers consume products
Design, engineer and deliver ITOM capabilities
Review, contribute to and approve technical decisions, designs and engineering standards
Define and maintain architecture standards, including CSDM alignment
Provide technical validation and oversight for platform upgrades, releases and major feature deployments
Create and participate in a community of practice
Use market insights to introduce innovative ideas and drive delivery through product features

Requirements

What you’ll need

Experience in software development or automation scripting such as Python or Shell
Understanding of the software development lifecycle
Strong experience utilising modern infrastructure as code tooling
Strong collaborative communication skills and ability to articulate technical concepts clearly to peers and customers
Strong understanding of Agile working practices and toolsets
Ability to create the vision for the Release Train, feature team, platform and domain
Experience supporting ServiceNow ITOM within highly regulated environments, including financial services
ServiceNow certifications including CSA (Certified System Administrator), CIS-DF (Data Foundations – CMDB/CSDM), CIS-D (Discovery), CIS-SM (Service Mapping) and CAD (Certified Application Developer)
Strong networking fundamentals, including TCP/UDP, routing protocols and subnetting
Basic-to-intermediate systems administration experience across Unix, Linux and Windows environments, including user permissions and shell scripting
Ability to explore multiple approaches and seek new ideas to overcome barriers and generate innovative solutions

Benefits

Comp & perks

Remote First working arrangement