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Site Reliability Engineer – AVP
NatWest Group. Manage the provision of stable, resilient, and reliable applications to minimise disruption to Customer & Colleague Journeys .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Site Reliability Engineering (SRE) and production support, focusing on delivering high-performing, secure applications while minimizing manual tasks through automation. Proficient in managing incident response, application observability, and ensuring operational reliability across technology stacks.
Highest-signal resume keywords
Site Reliability Engineering (SRE)Production Support ExpertiseAzure Cloud ExperienceFull-Stack ObservabilityITIL Processes Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaSpring BootMicroservicesReactDevOpsCI/CDAutomationAIOpsSLI/SLOsIncident/Problem Management
Soft Skills
Problem-SolvingStakeholder ManagementCommunicationCollaborationTechnical Leadership
Tools & Technologies
Log AnalyticsApplication InsightsGrafanaAzure CloudAWS
Industry Keywords
IT Security PrinciplesCompliance BreachesOperational ReliabilityApplication PerformanceCustomer Journeys
Tech Stack
Tools & technologiesAWSAzureCloudGrafanaJavaMicroservicesReactSpringSpring BootSpringBoot
About the role
Key responsibilities & impact- Manage the provision of stable, resilient, and reliable applications to minimise disruption to Customer & Colleague Journeys
- Identify and automate manual tasks
- Implement observability solutions and maintain understanding of Customer & Colleague Journeys across applications
- Collaborate with feature teams to understand application changes
- Participate in delivery activities and address production issues
- Provide production support and incident response
- Participate in the on-call rota
- Reduce toil and improve application performance
- Lead improvements to release quality into production
- Provide highly available, high-performing, and secure production systems
- Deliver automation solutions to minimise and eliminate manual maintenance and support tasks
- Maintain in-depth understanding of the application's full technology stack and dependencies
- Identify application alerting and monitoring requirements
- Evaluate end-to-end technology stack resilience and address weaknesses
- Reduce hand-offs in resolving customer-impacting incidents
Requirements
What you’ll need- 8+ years of experience in SRE and production support
- Experience supporting live production services serving customer journeys
- Demonstrable knowledge of ITIL processes and IT Security principles
- Knowledge of tools and techniques to prevent compliance breaches
- Hands-on experience with Azure Cloud
- Full-stack observability experience with Log Analytics, Application Insights, and Grafana
- Strong SRE and production support expertise, including SLI/SLOs, incident/problem management, ITIL, resilience, and operational reliability
- Strong technical experience across AWS, Java/Spring Boot, Microservices, React, DevOps, CI/CD, observability, automation, and AIOps
- Proven technical leadership and mentoring skills
- Strong problem-solving, stakeholder management, communication, and collaboration skills
Benefits
Comp & perks- Opportunities for personal and career development
- Supportive work environment