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Clinical Engagement Specialist, CPhT
Navitus Health Solutions. Independently conduct Medication Therapy Management (MTM) and Stars Adherence initiatives within established protocols.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Medication Therapy Management (MTM) and patient engagement strategies while ensuring compliance with healthcare regulations. Possesses strong pharmaceutical knowledge and the ability to collaborate effectively within cross-functional teams to enhance patient care and operational success.
Highest-signal resume keywords
Medication Therapy Management (MTM)Certified Pharmacy Technician CertificationState Pharmacy Technician LicensePharmaceutical KnowledgeHealthcare Regulations Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Medication Therapy Management (MTM)Pharmaceutical KnowledgePatient OutreachPrescription Renewal FacilitationClinical Program Execution
Soft Skills
Empathetic Patient SupportActive ListeningClear CommunicationCollaborationProblem Resolution
Certifications & Qualifications
Certified Pharmacy Technician CertificationState Pharmacy Technician License
Industry Keywords
HIPAA CompliancePatient EngagementMedication AdherenceClinical ServicesOperational Success
About the role
Key responsibilities & impact- Independently conduct Medication Therapy Management (MTM) and Stars Adherence initiatives within established protocols.
- Conduct proactive patient outreach to improve engagement, adherence, and program participation.
- Coordinate patient care activities to ensure timely access to medications and continuity of therapy.
- Prioritize work and resolve routine issues with minimal supervision.
- Collaborate with CEC team members to support consistent, high-quality clinical services and shared accountability for outcomes.
- Educate patients on program benefits and medication adherence.
- Identify risks, address barriers, and determine appropriate interventions within program protocols.
- Facilitate prescription renewals and extended day supply requests.
- Manage exceptions and coordinate with pharmacies or providers as needed.
- Connect members with appropriate clinical or operational resources.
- Escalate non-routine, complex, sensitive, or high-risk situations appropriately.
- Complete assigned workflows accurately and efficiently and support overall department performance.
- Report to the Supervisor, CEC Operations and interact with other CEC Operations leaders.
- Perform other duties as assigned.
Requirements
What you’ll need- High School diploma or GED required.
- Certified Pharmacy Technician certification required.
- State Pharmacy Technician license required where applicable.
- 3 years of pharmacy support experience or clinical program execution required.
- Strong pharmaceutical knowledge to accurately address inquiries, support medication-related processes, and ensure safe, informed outcomes required.
- Demonstrated ability to deliver empathetic, patient-focused support by actively listening, addressing needs, and ensuring clear, respectful communication across diverse populations required.
- Demonstrated experience effectively managing inbound and outbound communications while consistently following established workflows, scripts, and escalation protocols to ensure quality and efficiency required.
- Knowledge of healthcare regulations, including HIPAA, that protects patient information and ensures all interactions and documentation meet compliance standards required.
- Demonstrated ability to collaborate within cross-functional teams to meet service level expectations, support shared goals, and contribute to overall operational success required.
- Participate in, adhere to, and support compliance program objectives.
- Ability to consistently interact cooperatively and respectfully with other employees.
Benefits
Comp & perks- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!