Customer Experience Strategist

Navitus Health Solutions

. Research, identify, and assist in prioritizing and emerging experience trends.

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,593 - $111,157 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience research and design thinking, with a strong ability to lead Voice of the Customer (VoC) initiatives and develop product strategies. Proficient in agile EBM methodology and skilled in stakeholder engagement to align business needs with innovative solutions.

Highest-signal resume keywords

Customer Experience ResearchVoice Of The Customer (VoC)Agile EBM MethodologyDesign ThinkingProduct Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trend ResearchExperience DocumentationCustomer Journey MappingIdeation TechniquesPrototype Development

Soft Skills

Stakeholder EngagementCollaborative InteractionFacilitation Skills

Certifications & Qualifications

CXPAForresterMedalliaNeilsen Norman GroupHFIIAOIP

Industry Keywords

Healthcare Industry PracticesHIPAAData Privacy Practices

About the role

Key responsibilities & impact

Research, identify, and assist in prioritizing and emerging experience trends.
Collaborate with business leaders on pre-project creation of vision or value statements.
Assist in creating future vision and gaining investment in short term successes.
Assist in the creation of long-term product strategies and roadmaps owned by other business and support units.
Utilize empirically proven ideation techniques to generate design ideas.
Document and produce experience artifacts, including customer journey maps.
Research and document customer interactions and implement improvements.
Research competitors, partners, and companies and document findings.
Understand and apply design thinking to the overall customer experience.
Demonstrate expertise in agile EBM methodology, including goal setting and measures.
Represent and champion the voice of the customer (VoC) for a portfolio of products.
Conduct experience tests to determine meaningful implementation of new features.
Facilitate and lead events to spread innovation and design thinking across the company.
Research, customize, and add standardized events to the team ideation offerings.
Engage stakeholders at regular intervals to ensure work remains aligned with business needs.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in a business or technology related area of study or equivalent work experience required.
5-8 years of professional experience with customer experience related work required.
Demonstrated experience researching trends and experiences required.
Experience interviewing stakeholders and documenting results required.
Knowledge of driving product ideas from concept to prototype required.
Experience leading VoC efforts at an enterprise level required.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.
Certification recognized by a customer/user experience leader (CXPA, Forrester, Medallia, Neilsen Norman Group, HFI, IAOIP) preferred.
Knowledge of healthcare industry practices, HIPAA, and applicable data privacy practices preferred.

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!