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IT Governance Analyst
Navitus Health Solutions. Develop and maintain IT policies, procedures, guidelines, and standards aligned with ITIL best practices.
About the role
Key responsibilities & impact- Develop and maintain IT policies, procedures, guidelines, and standards aligned with ITIL best practices.
- Work with application developers, business users, internal IT, and third-party vendors to improve performance, processes, and overall data health.
- Plan and implement policies and procedures to ensure systems run optimally and processes align with company goals, industry best practices, and regulatory requirements.
- Ensure all environments are managed and maintained to meet service level agreements.
- Evaluate IT controls related to access management, change management, incident response, and service management.
- Monitor IT governance processes and controls and recommend improvements to efficiency, effectiveness, and compliance.
- Identify process improvements and resolve recurring problems with technical and business leads.
- Report and address barriers to incident, service request, problem, and change management resolution.
- Coordinate incident response activities and corrective action reviews.
- Assess the impact of proposed changes on IT governance policies, procedures, and controls.
- Develop, maintain, lead, and communicate Major Incident Management processes and delivery.
- Perform other duties as assigned.
Requirements
What you’ll need- Associate’s degree in the field of computer science or equivalent work experience required.
- ITIL Certification preferred.
- 1-3 years technical experience in the field of information technology or computer science.
- Experience leading a team of analysts managing an Enterprise Service Suite.
- Proven analytical and problem-solving abilities.
- Proven techniques in Business Process Mapping.
- Experience working with business subject matter experts eliciting process details and work instructions.
- Demonstrable experience in requirements gathering and documentation.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Knowledge of ITIL framework.
- Knowledge of Agile framework.
- Participate in, adhere to, and support compliance program objectives.
- Ability to consistently interact cooperatively and respectfully with other employees.
Benefits
Comp & perks- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750%
- STAR Bonus % (At Risk Maximum): 7.50%