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IT Support Engineer
Navitus Health Solutions. Provide elevated technical assistance and support for computer systems, software, and hardware .
Posted 10/12/2026full-timeMadison • Wisconsin • United StatesMid-LevelSenior💰 $54,236 - $64,567 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical assistance and support for computer systems, software, and hardware, with a strong focus on infrastructure support and compliance with data privacy practices. Capable of driving project plans to completion while maintaining accurate records and providing exceptional customer service.
Highest-signal resume keywords
Technical AssistanceInfrastructure SupportMicrosoft OfficeActive DirectoryData Privacy Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Technical SupportHardware InstallationSoftware InstallationDiagnostic Problem SolvingService Desk ApplicationCapacity PlanningProject ManagementSystem Center Configuration ManagerWindows ServerTechnical Documentation
Soft Skills
Cooperative InteractionRespectful Communication
Certifications & Qualifications
Associates Degree in Computer Science
Industry Keywords
HIPAASAS70URAC
About the role
Key responsibilities & impact- Provide elevated technical assistance and support for computer systems, software, and hardware
- Respond to technical queries in person, over the phone, and by email
- Record user interactions in the Service Desk application
- Diagnose problems and run diagnostic programs to resolve issues
- Follow up with customers and escalate issues to other support teams as needed
- Maintain accurate inventory records
- Read, write, and interpret technical documentation and procedure manuals
- Drive technical requirements and project plans to completion
- Support capacity planning and development of long-term strategic goals for systems and software
- Assist with planning data center and IT systems/software upgrades and releases
- Provide after-hours support through a rotating on-call schedule
- Travel as required
- Perform other duties as assigned
Requirements
What you’ll need- Associates degree or university diploma in the field of computer science
- Minimum five+ years of IT work experience
- Extensive hands-on hardware or software installation and support experience
- Experience in multiple areas of Infrastructure
- Knowledge of Infrastructure support, such as Microsoft Office, Windows, Server, Active Directory Users and Computers, and System Center Configuration Manager
- Knowledge of applicable data privacy practices and laws including, SAS70, HIPPA, and URAC would be a plus
- Participate in, adhere to, and support compliance program objectives
- Ability to consistently interact cooperatively and respectfully with other employees
Benefits
Comp & perks- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!