Senior Account Manager

Navitus Health Solutions

. Develop and maintain trusted advisor relationships with existing customers and stakeholders to enhance customer experience and retention.

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $71,716 - $86,405 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer service, with a strong focus on relationship building and stakeholder collaboration. Proficient in developing training materials and facilitating client meetings to enhance customer experience and retention.

Highest-signal resume keywords

Account Management ExperienceCustomer Service ExpertisePharmacy Benefits Management KnowledgeTraining and Mentoring SkillsCompliance Program Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience EnhancementOnboarding Material DevelopmentProcess Guide CreationClient Requirement AnalysisIssue Resolution

Soft Skills

Interpersonal CommunicationCooperative InteractionMentoring Ability

Tools & Technologies

Collaboration ToolsSystem Support

Industry Keywords

Health Care IndustryInsurancePharmacy Benefits Management

About the role

Key responsibilities & impact

Develop and maintain trusted advisor relationships with existing customers and stakeholders to enhance customer experience and retention.
Support complex, high-profile, and strategic books of business.
Collaborate with internal stakeholders and external vendor partners to deliver customer service and benefit solutions efficiently and effectively.
Mentor and train Account Manager team members by sharing best practices, producing training materials, and leading internal task forces or workgroups.
Develop and maintain onboarding materials, job aids, checklists, detailed work instructions, and process guides.
Facilitate or participate in client meetings to resolve open action items and provide status updates.
Drive internal resolution of open action items.
Facilitate benefit changes for clients and provide implementation direction.
Analyze new or revised client requirements for accuracy and feasibility.
Respond to client inquiries, issues, and concerns.
Make decisions regarding resolution of member and client issues.
Provide clients with system support and collaboration tools.
Mentor Account Managers and new hires and assist with training activities.
Participate in conference calls, meetings, and occasional travel outside normal business hours.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required.
2+ years of account management experience with increasing levels of responsibility, or equivalent relevant experience from another role, required.
5+ years of experience in a customer service role required.
Knowledge of pharmacy benefits management, insurance, or health care industry required.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.
M-F 8am to 5pm work schedule.
Must reside in an eligible US state; remote work is unavailable to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!