Senior Client Services Executive - Navitus

Navitus Health Solutions

. Support/back up the CSE, Senior CSC and CSC responsibilities .

Posted 10/12/2026full-timeRemote • United StatesSenior💰 $85,064 - $104,373 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic business planning, and performance analysis within the Pharmacy Benefit Management and healthcare sectors. Proficient in communication, negotiation, and mentoring to drive client satisfaction and retention.

Highest-signal resume keywords

Client Relationship ManagementStrategic Business PlanningPerformance AnalysisNegotiation SkillsPharmacy Benefit Management Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Requirements-GatheringBusiness Plan PreparationPerformance Standard ReportingClient TrainingProject Management

Soft Skills

Strong Team OrientationExcellent Communication SkillsPersuasion SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OfficeClient Portal SiteNavi-Claim

Certifications & Qualifications

Valid State Driver’s LicenseCurrent Automobile Insurance Policy

Industry Keywords

Pharmacy Benefit ManagementHealthcare IndustryClient RetentionCompliance Program Objectives

About the role

Key responsibilities & impact

Support/back up the CSE, Senior CSC and CSC responsibilities
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Investigate/follow-up if Performance Guarantees are not met and present those results to assigned clients
Conduct client training on Client Portal Site, Navi-Claim, etc.
Assist with escalated member/client issue requests
Identify and present client opportunities to improve costs, service and health
Maintain contracts and performance
Travel to client sites and corporate headquarters
Provide mentoring to coordinator levels and CSEs
Manage existing Pharmacy Benefit Management clients
Co-develop long-term account strategy for assigned clients
Identify upsell and expansion opportunities for annual strategic business plans
Support client retention, corporate strategic goals, and customer satisfaction
Solve customer issues related to contracts and reporting
Interface with the Clinical Account Executive on clinical issues
Lead projects and communicate across multiple organization levels

Requirements

What you’ll need

At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques
Bachelor's degree in business, marketing, or related area preferred
Knowledge of PBM or health care industry preferred
Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
Ability to work independently and prioritize work to meet client needs
Strong team orientation, commitment to sales and client service and desire to succeed
Willingness to travel as needed to meet goals
Excellent verbal and written communication, presentation and negotiation skills required
PC skills; Microsoft Office, Email, and Internet
Ability to manage coordinator level resources
Valid State Driver’s License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
Ability to consistently interact cooperatively and respectfully with other employees

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750%
7.50% STAR Bonus (At Risk Maximum)
Remote work option for eligible residents