Supervisor, Patient Care

Navitus Health Solutions

. Provide day-to-day leadership and support to Patient Care Assistant staff .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $54,236 - $64,567 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while ensuring compliance with industry practices and quality metrics. Proficient in managing staff development, workflow optimization, and effective communication within a pharmacy or managed care environment.

Highest-signal resume keywords

Leadership ExperiencePharmacy Claims ProcessingQuality MonitoringCoaching And MentoringHIPAA Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmacy Processing SoftwareClaims Processing SoftwareQuality Monitoring ToolsScheduling SoftwareReporting SuiteKnowledge Management Applications

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingMotivationFeedback Delivery

Certifications & Qualifications

CPhT

Industry Keywords

Managed CareSpecialty PharmacyCustomer ServicePBM EnvironmentData Privacy Practices

About the role

Key responsibilities & impact

Provide day-to-day leadership and support to Patient Care Assistant staff
Ensure daily workload standards and workflow/scheduling goals are met
Identify and remove barriers preventing goals from being achieved
Review client transitions and volume changes; ensure scripting and resources are clear
Communicate information impacting staff in a timely and appropriate manner
Ensure staff comprehension through feedback and observation
Set and enforce appropriate quality metrics
Perform periodic quality monitoring
Facilitate individual and departmental training and development
Manage the disciplinary process according to department/company policies
Document and retain records of training, reviews, and feedback
Coach, motivate, and develop staff
Coordinate with hiring and temporary agencies
Act as an escalation resource for calls, department issues, and supervisor calls
Triage service and technical issues to resolution and educate staff on causes and resolutions
Triage issues to pharmacist staff members when appropriate
Maintain current and clear staff resources
Maintain technical knowledge of pharmacy processing software, claims processing software, phone systems, quality monitoring and tracking tools, scheduling software, reporting suite, knowledge management applications, and other applicable tools
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Associate or Bachelor’s degree preferred
CPhT preferred
2 years’ experience in a managed care, specialty pharmacy, customer service, or PBM environment required
Experience in a call center environment preferred
Direct leadership or coaching / mentoring experience preferred
Pharmacy Claim / benefit experience preferred
Knowledge of industry practices, HIPAA, and applicable data privacy practices preferred
Participate in, adhere to, and support compliance program objectives
Ability to consistently interact cooperatively and respectfully with other employees
Ability to travel 5% of the time
Remote work available only to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin
M-F 8am to 5pm work schedule

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
STAR Bonus % (At Risk Maximum): 10.00
Remote work arrangement