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Supervisor, Specialty Pharmacy Support Services
Navitus Health Solutions. Manage the day-to-day operations of a team of Reimbursement or Intake Specialists .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing pharmacy operations, including staff oversight, compliance with pharmacy regulations, and process improvements to enhance customer service. Proficient in performance evaluation and employee development within a pharmacy setting.
Highest-signal resume keywords
Certified Pharmacy Tech (CPhT)Pharmacy Operations ManagementCompliance Program AdherenceMicrosoft Outlook, Word & Excel ProficiencyEmployee Performance Evaluation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pharmacy Regulations KnowledgeStaff SchedulingQuality Improvement ImplementationTask Turnaround Time MonitoringCost Management Analysis
Soft Skills
Cooperative InteractionConflict ResolutionFeedback Provision
Certifications & Qualifications
Certified Pharmacy Tech (CPhT)
Industry Keywords
Reimbursement SpecialistsIntake SpecialistsPharmacy ServicesQuality StandardsCustomer Service
About the role
Key responsibilities & impact- Manage the day-to-day operations of a team of Reimbursement or Intake Specialists
- Schedule and monitor staff and daily workflow
- Develop employee skills, evaluate performance, and provide feedback
- Oversee resolution of employee relations issues
- Participate in hiring, training, and staff evaluation
- Develop, track, and monitor compliance with quality, service, and production standards
- Monitor task turnaround times to meet internal standards and client performance guarantees
- Assist the Associate Manager, Pharmacy Services in monitoring costs against cost goals
- Address staff concerns and operational, system, customer service, quality, and professional issues
- Work in production as needed
- Implement programs and process improvements to enhance internal and external customer service
- Analyze pharmacy operations and overall efficiencies with the Associate Manager, Pharmacy Services
- Serve as an escalation point for issues requiring greater expertise or discretion
- Represent pharmacy operations and service in cross-functional meetings and projects
- Participate in continued quality improvement and quality meetings
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree or equivalent experience preferred
- Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
- 2-5 years’ experience; previous experience in a pharmacy setting preferred
- Proficient in Microsoft Outlook, Word & Excel
- Strong knowledge of current pharmacy regulations
- Participate in, adhere to, and support compliance program objectives
- Ability to consistently interact cooperatively and respectfully with other employees
- Remote work is available only to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin
- Monday-Friday, 8am-5pm work schedule
Benefits
Comp & perks- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
- STAR Bonus: 10.00% at-risk maximum
- Remote work