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NBCUniversal

Analyst, Techline

NBCUniversal

. Provide support via phone, live chat, and tickets in a high-volume environment .

Posted 10/30/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $62,000 - $70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Support with a strong focus on customer service, process improvement, and adherence to SLA targets. Proficient in managing support requests across various technologies while collaborating on operational projects.

Highest-signal resume keywords
IT Support ExperienceWindows ProficiencyActive Directory ManagementITIL Fundamentals AwarenessCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT SupportBreak-Fix SupportSLA ManagementProcess ImprovementWindowsMac OSXOffice 365Active DirectoryMobile TechnologiesCustomer Requests Fulfillment
Soft Skills
Exceptional Customer ServiceCollaborationFeedback ProvisionFlexibility
Industry Keywords
High-Volume EnvironmentService Improvement PlansOperational ProjectsRemote Work EnvironmentTechnology Passion

About the role

Key responsibilities & impact
  • Provide support via phone, live chat, and tickets in a high-volume environment
  • Provide break-fix support for IT issues
  • Fulfill or triage customer requests
  • Deliver exceptional customer service
  • Meet team targets
  • Identify process improvement opportunities and provide feedback to management
  • Collaborate on service improvement plans and operational projects

Requirements

What you’ll need
  • 3+ years of relevant experience in IT Support
  • Experience with Windows, Mac OSX, Office 365, Active Directory, mobile technologies, and related common technologies
  • Experience performing and managing clearly defined SLA targets
  • Awareness of ITIL fundamentals
  • Passion for technology
  • Environment suitable for working from home full-time, including a quiet work area with minimal distractions and a strong, consistent internet connection
  • Flexible schedule covering later shifts, weekends or holidays when needed

Benefits

Comp & perks
  • Medical, dental and vision insurance
  • 401(k)
  • Paid leave
  • Tuition reimbursement
  • A variety of other discounts and perks
  • Fully remote work arrangement