Head of Cyber Service Desk

NCC Group

. Spearhead and drive high performance of the in-region Managed Services teams in Manila .

Posted 10/12/2026full-timeManila • PhilippinesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing high-performance teams within Managed Services, focusing on service quality, customer satisfaction, and operational excellence. Proficient in driving strategic initiatives and continuous improvement in cybersecurity and MSSP operations.

Highest-signal resume keywords

Leadership In Managed ServicesKPI Tracking And ReportingStakeholder ManagementCybersecurity KnowledgeContinuous Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationProblem-SolvingAnalytical ThinkingOrganizational SkillsAttention To Detail

Industry Keywords

Managed ServicesCybersecurityMSSP OperationsService DeliveryQuality Assurance

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Spearhead and drive high performance of the in-region Managed Services teams in Manila
Deploy strategy set by the Managed Services capability lead and global directorship
Lead a globally-facing function and bring teams together around shared business objectives
Collaborate with global Managed Services leadership, NCC Group teams, cross-functional stakeholders, and the global team
Drive impactful change and growth in cyber service delivery
Ensure KPIs for quality of service, customer satisfaction, and operational cost optimisation are achieved or exceeded
Collaborate with the VP, Managed Cyber Operations on service performance and client satisfaction
Liaise between the Manila team and global leaders regarding managed services team performance
Cultivate communication and collaboration aligned with global strategic initiatives
Oversee in-life delivery of all Managed Services functions in Manila
Maintain quality, responsiveness, and communication standards, including direct interaction with end clients where appropriate
Establish a culture of quality assurance
Track and report KPIs on service quality, output accuracy, and customer satisfaction
Drive continuous improvement initiatives
Monitor cybersecurity and MSSP operations trends, threats, and developments

Requirements

What you’ll need

Strong planning and organisational skills, with the ability to manage multiple priorities
Effective communication skills, able to convey complex information clearly to different audiences
Effective stakeholder management and relationship building capabilities
Problem-solving and analytical thinking, with sound judgement and decision-making
Ability to work autonomously while collaborating effectively across teams
High attention to detail and commitment to quality and accuracy
Adaptability and resilience in a fast paced, changing environment
Proactive approach to identifying risks, issues, and improvement opportunities
Knowledge of cybersecurity and MSSP operations trends, threats, and developments
Any other reasonable duties as required by management from time to time

Benefits

Comp & perks

Transportation and rice allowances
Night differential, overtime pay and holiday pay
13th-month pay and performance-based bonus plan
Day-1 HMO healthcare coverage for you and dependents
Outpatient medicine reimbursement
Group life insurance, accidental death & disability cover
Employee Assistance Program (EAP) with 24/7 confidential counselling
Generous vacation and sick leave, available from Day 1
Special Time Off for marriage/civil ceremony, becoming a grandparent, and welcoming home a new pet
Company share plan and Sharesave scheme allowing discounted share purchase through monthly savings
Opportunities for learning and development and career growth
Wellness programs
Flexible working arrangements