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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in SOC operations, focusing on incident detection, triage, and response while driving continuous improvement and team development. Proficient in managing 24/7 operational environments and implementing standardized processes and governance.
Highest-signal resume keywords
SOC Operations LeadershipIncident Detection and ResponsePeople Management in 24/7 EnvironmentSIEM and EDR/XDR TechnologiesProcess Implementation and Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident DetectionIncident TriageIncident ResponseService ManagementSOC Performance MeasuresStandardized ProcessesPlaybooksGovernanceOperational PerformanceRoot Cause Analysis
Soft Skills
Clear CommunicationStakeholder InfluenceTeam DevelopmentCollaborationCultural Awareness
Tools & Technologies
SIEMEDRXDRAIAutomation
Certifications & Qualifications
Security QualificationsService Management QualificationsLeadership Qualifications
Industry Keywords
SOCMSSPManaged Detection and ResponseCyber OperationsAPAC Delivery Location
About the role
Key responsibilities & impact- Lead the day-to-day operation of APAC SOC teams, ensuring service quality, operational performance and delivery against global SLAs and KPIs
- Act as the senior operational SOC leader in-region and escalate material risks, service issues and resource constraints
- Implement global SOC strategy in APAC through consistent processes, technologies, playbooks, governance and reporting
- Support the development of Manila as a resilient and scalable delivery location
- Maintain standards across incident detection, triage, response, escalation and reporting
- Monitor SOC queues, capacity, workloads, shift coverage and service performance, taking corrective action
- Coordinate 24/7 operational cover, handovers, escalation routes and management support
- Escalate complex or high-severity incidents and coordinate with global teams
- Drive continuous improvement through root cause analysis, lessons learned, shift reviews and maturity actions
- Lead, coach and develop SOC Team Leaders and analysts, including performance management and succession planning
- Coordinate training and capability development
- Support recruitment, onboarding, retention and workforce planning for the Manila SOC
- Build an inclusive, accountable and high-performing culture
- Collaborate with global SOC leaders and teams across EMEA and North America
- Contribute operational insight to the global SOC roadmap, standards and improvement priorities
- Collaborate with Customer Success, Incident Response, Detection Engineering, Security Engineering and Capability Development
- Support customer engagements, service reviews and escalations
- Support rollout and adoption of AI, automation and workflow improvements
- Identify operational use cases and coordinate regional pilots and feedback
- Manage APAC performance across quality, timeliness, accuracy, productivity, capacity and customer outcomes
- Provide reporting, forecasts, risks and performance insight to the Director, Global SOC
- Ensure ownership and follow-through for service improvements, audit findings and operational readiness
Requirements
What you’ll need- Significant experience in SOC operations, including leadership of teams in a 24/7 environment
- Proven people management experience, ideally leading SOC Team Leaders and analysts across shifts or locations
- Strong operational understanding of incident detection, triage, response, escalation, service management and SOC performance measures
- Working knowledge of SIEM and EDR/XDR technologies
- Experience implementing standardised processes, playbooks and governance within a changing operational environment
- Ability to work effectively across geographies and cultures in a global matrix organisation
- Clear, credible communication skills, including concise updates, risk escalation and stakeholder influence
- Experience within a global MSSP, managed detection and response service, or comparable cyber operations environment (desirable)
- Experience supporting the growth or development of an offshore or regional delivery location, particularly Manila or wider APAC (desirable)
- Familiarity with AI and automation use cases in security operations (desirable)
- Relevant security, service management or leadership qualifications (desirable)