Research Operations Manager

NCC Group

. Coordinate the staging and publication of research articles, including checking formatting, correcting issues, ensuring image names are unique, and ensuring PDFs follow NCC naming conventions.

Posted 10/14/2026full-timeManila • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational coordination and administration skills in research and publishing environments, with a focus on managing multiple workstreams and maintaining accurate records. Proficient in using collaboration tools and improving operational workflows to enhance research processes.

Highest-signal resume keywords

Operational CoordinationContent Management SystemsSharePointJiraProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content ReviewData ManagementPublication ReadinessVulnerability DisclosureWorkflow Documentation

Soft Skills

Organisational SkillsProactive ApproachSound JudgementClear Communication

Tools & Technologies

SharePointJiraWiki PlatformsDocument Repositories

Industry Keywords

Research OperationsAcademic CollaborationsTechnical PublicationsAnnual Research Report

About the role

Key responsibilities & impact

Coordinate the staging and publication of research articles, including checking formatting, correcting issues, ensuring image names are unique, and ensuring PDFs follow NCC naming conventions.
Fix and update existing research articles in the Content Management Systems to maintain quality, accuracy, and consistency.
Track the progress of vulnerabilities disclosed to vendors and maintain visibility of status, follow-up actions, and key dates.
Maintain the master running list of articles, tools, conference talks, public reports and authors that feed into the Annual Research Report.
Update research collaboration spaces such as SharePoint, Jira, and internal wiki pages with new links, policies, templates, and reference material.
Support administration of academic collaborations, including coordination, documentation, and tracking of agreed actions and deliverables.
Capture and track commercial research activity so that leadership has clear visibility of pipeline, progress, outputs, and dependencies.
Identify opportunities to improve operational workflows, reduce manual effort, and improve consistency across research processes.
Support the smooth running of research operations, publication workflows, knowledge management, and reporting activities across a distributed team.

Requirements

What you’ll need

Strong operational coordination and administration skills in a content, research, publishing, or project support environment.
Ability to manage multiple workstreams, maintain accurate records, and keep detail-heavy processes on track.
Experience using collaboration and workflow tools such as SharePoint, Jira, wiki platforms, document repositories, and Content Management Systems.
Ability to review and correct content for accuracy, completeness, naming consistency, and publication readiness.
Ability to present complex information clearly in trackers, summaries, meeting notes, and status updates for technical and non-technical stakeholders.
Strong organisational skills, sound judgement, and a proactive approach to following through on actions.
Comfortable working with globally distributed teams and coordinating across different time zones.
Familiarity with vulnerability disclosure processes, technical publications, or research environments.
Experience supporting academic partnerships, conference submissions, or external collaboration activities.
Experience maintaining structured datasets or inventories that support reporting and annual publications.
Interest in process improvement, workflow documentation, and operational governance.

Benefits

Comp & perks

Transportation and rice allowances
Night differential, overtime pay and holiday pay
13th-month pay and performance-based bonus plan
Day-1 HMO healthcare coverage for you and dependents
Outpatient medicine reimbursement
Group life insurance, accidental death & disability cover
Employee Assistance Program (EAP) with 24/7 confidential counselling
Generous vacation and sick leave, available from Day 1
Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
Opportunities for learning and development and career growth
Wellness programs and flexible working arrangements