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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching capabilities to develop professional colleagues while fostering a positive and inclusive team culture. Skilled in managing change, driving operational improvements, and achieving performance targets in complex organizational environments.
Highest-signal resume keywords
People LeadershipCoaching And Performance ManagementChange ManagementStakeholder ManagementAnalytical And Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementTalent DevelopmentOperational PlanningProcess ImprovementMatrix ManagementProject ManagementData Analysis
Soft Skills
CommunicationRelationship BuildingInfluencingCoachingTeam Collaboration
Certifications & Qualifications
Coaching AccreditationLeadership Development Accreditation
Industry Keywords
Organizational ChangeContinuous ImprovementColleague EngagementWorkforce PlanningTeam Management Practices
About the role
Key responsibilities & impact- Lead, coach and develop a team of professional colleagues
- Create a positive, inclusive, collaborative and continuously learning team culture
- Set direction, priorities and expectations to achieve business objectives
- Support colleagues through complexity, ambiguity and organisational change
- Foster colleague wellbeing and psychological safety
- Manage workforce planning and talent development
- Set operational priorities and objectives
- Monitor individual and team performance against goals and service expectations
- Conduct performance and development discussions and provide feedback and coaching
- Recognise achievement and address performance gaps
- Identify skills gaps and development opportunities
- Provide guidance, coaching and training for capability growth and career progression
- Encourage knowledge sharing and best-practice adoption
- Support emerging leaders and build organisational capability
- Lead organisational, operational and cultural change initiatives
- Drive process, system and working-practice improvements
- Build relationships with business leaders, People Team Partners and stakeholders
- Influence stakeholders and communicate complex messages clearly
- Represent the team perspective to senior leaders
- Conduct presentations, briefings and updates
- Deliver operational targets and allocate resources effectively
- Oversee complex team projects and initiatives
- Monitor risks, issues and performance trends and implement corrective actions
- Make autonomous decisions in the best interests of the business
- Achieve departmental and operational performance targets, engagement outcomes, talent development, change implementation, productivity, quality and efficiency improvements
Requirements
What you’ll need- Significant experience leading and developing professional colleagues within a complex organisational environment
- Strong people leadership, coaching and performance management capability
- Experience working in a matrix management model
- Ability to manage autonomous professionals and drive results through others
- Experience influencing stakeholders and leading adoption of new practices and approaches
- Strong change management and continuous improvement experience
- Ability to manage multiple priorities and deliver operational outcomes with significant departmental impact
- Strong analytical and problem-solving skills
- Excellent communication, relationship-building and stakeholder management skills
- Experience implementing team management practices, colleague engagement initiatives and talent development frameworks
- Experience leading teams through organisational transformation and change (preferred)
- Experience within a matrixed or global environment (preferred)
- Coaching or leadership development accreditation (preferred)
Benefits
Comp & perks- Flexible working options
- 25 days of holiday plus bank holidays
- Option to buy up to 5 additional days of annual leave
- Medicash & Critical Illness Scheme
- Pension
- Life Assurance
- Share Save Scheme
- Community volunteering opportunities
- Green Car Scheme
- Cycle-to-work scheme
- Special time off for marriage/civil partnership, becoming a grandparent, and welcoming home a new pet
- Generous maternity and paternity leave
- Time off and support for fertility treatments