AV/UC Support Specialist

NCC

. Provide direct customer service and technology support to guests, users, and executive staff .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in audiovisual technology support, including troubleshooting and maintaining video teleconferencing systems, while ensuring compliance with security protocols and delivering exceptional customer service. Proficient in using industry-standard software for video production and capable of managing client expectations effectively.

Highest-signal resume keywords

Audio-Visual Technology SupportTier 2/3 SupportZoom Communication ProductsCrestron ToolboxPublic Trust Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystem TestingVideo TeleconferencingH323 Protocol StackAdobe PremiereAfter EffectsEquipment RepairConfiguration ManagementClient CommunicationEvent Setup

Soft Skills

Client ManagementEffective CollaborationTactful CommunicationProblem ResolutionExpectation Management

Tools & Technologies

ZoomMS TeamsCrestron ToolboxTicket SystemVideo Production Software

Certifications & Qualifications

Public Trust Security Clearance

Industry Keywords

Audio-Visual SystemsVideo Teleconferencing InfrastructureCinematic Visual EffectsDisaster Recovery PlanningEmerging Technologies

About the role

Key responsibilities & impact

Provide direct customer service and technology support to guests, users, and executive staff
Set up, operate, maintain, configure, modify, enhance, test, calibrate, and troubleshoot audio-visual and video teleconferencing infrastructure
Set up and break down special events and corporate meetings
Perform daily system testing to ensure equipment and room functionality
Perform remote testing for local and regional offices
Provide Tier 2/3 support for problems, inefficiencies, and performance issues, including shift work or after-hours call-in support 24/7/365 to meet customer SLAs
Work from schematics, diagrams, and written and verbal instructions
Diagnose and isolate malfunctions and make necessary repairs
Repair or modify equipment returned by operational users
Schedule, monitor, and troubleshoot video teleconferencing systems
Test new software releases for audiovisual and video teleconferencing devices for interoperability
Support monthly maintenance window activities
Support change and configuration management and related documentation
Maintain current knowledge of relevant audiovisual technologies
Participate in special projects and engineering projects as assigned
Research new video technologies for future network requirements and technology updates
Use the ticket system for daily tickets, maintenance activities, Change Requests, and Knowledge Management artifacts
Certify and test new tactical deployable VTC systems for compliance with policies and procedures
Apply H323 Protocol Stack knowledge and professional video production software and hardware expertise
Use Adobe Premiere and After Effects to produce cinematic visual effects and motion graphics
Support studio and live video production initiatives
Provide backup support for the Telephony team

Requirements

What you’ll need

Ability to obtain and maintain a Public Trust government security clearance
Must be able to pass a criminal background check and credit check
4+ years of related experience
Strong experience with Zoom Communication products and MS Teams services
Excellent knowledge and experience with Crestron Toolbox
Experience with Tier 2 support, troubleshooting, and resolving issues promptly
Ability to understand and communicate with the client regarding Broadcast and AV systems, equipment, or related technical issues
Ability to assure maximum system uptime, component patching, alarm resolution, and disaster recovery/continued operation planning
Knowledge of new and emerging technologies and their potential application on client engagements
Excellent client management skills and ability to set and manage customer expectations
Ability to communicate difficult or sensitive information tactfully
Ability to resolve and/or escalate issues appropriately and timely
Ability to work and collaborate effectively with current team members
Ability to lift up to 50 pounds, crouch and crawl into small spaces, and carry large equipment between rooms and floors
Bachelor's degree in a related field is preferred, not required

Benefits

Comp & perks

Significant growth and professional development opportunities
Reasonable accommodations for qualified individuals with disabilities
Equal opportunity employment
E-Verify employer
Less than 5% travel