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Ncontracts

Small Market Business Vendor Services Manager

Ncontracts

. Collaborate with Vendor Service Managers serving an assigned portfolio of small market business accounts .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and vendor management processes, with a strong focus on compliance and risk management. Proficient in delivering training and optimizing service delivery while identifying growth opportunities within client accounts.

Highest-signal resume keywords
Customer Success ManagementVendor Management Best PracticesCompliance and Risk ManagementAccount Growth OpportunitiesExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Account ManagementVendor ManagementService Delivery OptimizationProduct TrainingDue Diligence Documentation
Soft Skills
Strong Customer Service MindsetHighly OrganizedDetail-OrientedProblem-Solving SkillsAbility to Influence Cross-Functional Teams
Tools & Technologies
Ncontracts’ TPRM Software SuiteTicketing SystemsCase Management Systems
Certifications & Qualifications
Vendor Management CertificationRisk Management Certification
Industry Keywords
Client-Facing RolePost-Sales LifecycleService TimelinesCompliance OfficersRisk Managers

About the role

Key responsibilities & impact
  • Collaborate with Vendor Service Managers serving an assigned portfolio of small market business accounts
  • Build trusted relationships with compliance officers, risk managers, and vendor management leads
  • Guide clients through the post-sales lifecycle, including service timelines, deliverables, and expectations
  • Respond to client inquiries and provide guidance on vendor management best practices
  • Identify account risks, service gaps, and optimization opportunities
  • Coordinate gathering due diligence documentation with the Vendor Operations Team
  • Assign and oversee TPRM Specialist work for accuracy and timeliness
  • Monitor progress and communicate updates, vendor issues, and service completion to clients
  • Support client vendor services onboarding, annual service cycles, and training initiatives
  • Identify account growth opportunities, including additional tiers, monitoring services, and one-time reviews
  • Partner with Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product teams
  • Maintain working knowledge of Ncontracts’ TPRM software suite and Vendor Management services
  • Recommend process improvements and best practices aligned with regulatory expectations and industry trends

Requirements

What you’ll need
  • 3+ years of experience in customer success, account management, or a related client-facing role
  • Experience managing multiple client accounts or projects simultaneously
  • Comfort operating in a fast-paced, deadline-driven environment
  • Strong customer-facing experience
  • Exceptional communication skills
  • Ability to engage confidently and professionally across a range of client stakeholders
  • Strong customer service mindset
  • Highly organized and detail-oriented
  • Ability to manage multiple priorities
  • Strong problem-solving skills
  • Ability to influence cross-functional teams
  • Ability to deliver product training and explain system functionality
  • Aptitude for identifying cross-sell and up-sell opportunities
  • Demonstrated experience working with compliance, risk, or operational stakeholders
  • Experience working in a ticketing and/or case management service queue
  • Professional certifications in Vendor Management, Risk Management, or related fields (preferred)

Benefits

Comp & perks
  • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
  • 11 paid holidays
  • Community and social events
  • Mental Health Benefits
  • Medical, Dental and Vision insurance
  • Company-paid Group Life Insurance
  • Company-paid Short- and Long-Term Disability
  • Flexible Spending Account & Health Savings Account
  • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
  • Pet Insurance
  • 401(k) with company match with eligibility on Day 1 of employment
  • 2 Paid Volunteer Time Off Days
  • Bonus offered
  • Fun, fast-paced work environment