Patient Customer Service Specialist

NCS

. Provide administrative support in the billing and collections function of the medical revenue cycle process .

Posted 10/5/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and collections, ensuring compliance with governmental and regulatory standards while maintaining patient records and resolving account inquiries. Proficient in data management and reporting, with a strong focus on accuracy and customer service.

Highest-signal resume keywords

Medical Billing And CollectionsHIPAA ComplianceAccounts Receivable ManagementMS Office ProficiencyPatient Account Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationCharge PreparationData AnalysisReport CreationCompliance Training

Soft Skills

Attention To DetailStrong Communication SkillsOrganizational SkillsProblem-Solving SkillsCustomer-Oriented Mindset

Industry Keywords

Revenue Cycle ProcessProtected Health InformationBilling RegulationsPatient InquiriesFast-Paced Environment

About the role

Key responsibilities & impact

Provide administrative support in the billing and collections function of the medical revenue cycle process
Prepare new charges and complete insurance verification
Maintain patient records
Collect outstanding accounts receivable
Maintain governmental, regulatory, and company billing and compliance regulations and policies for payers
Assist patients with account resolution, including processing payments by phone, setting up payment plans, filing appeals, and providing information regarding intraoperative monitoring (IOM) services
Address patient billing inquiries and concerns from patients, surgeon offices, and facility customers
Obtain and document necessary information by contacting patients, physician offices, hospitals, next of kin, insurance carriers, and others
Identify and report payer issues related to billing and collections to management
Review and log correspondence regarding patient balances and collections
Process, maintain, and rectify accounts and records in a timely manner
Complete required compliance training and maintain compliance knowledge
Represent the company professionally and uphold ethical and socially responsible business practices

Requirements

What you’ll need

Typically requires a minimum of 1-2 years of related experience
High school diploma or equivalent required
High level of quality awareness, accuracy, and attention to detail
Strong communication, organizational, and problem-solving skills
Data-oriented with basic proficiency in MS Office Applications
Strong analytical skills and ability to create detailed reports
Sense of urgency and customer-oriented mindset
Understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI)
Ability to work independently, multitask, and handle various priorities in a fast-paced environment
Effective verbal and written communication skills
Ability to sit for long periods of time, 6-8 hours per day in front of computer screen