Customer Success Manager

Nearmap

. Manage the end-to-end renewal cycle for a large local government customer portfolio .

Posted 11/9/2026full-timeRemote • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer success initiatives within the local government sector, focusing on renewal cycles, upsell opportunities, and relationship building with business decision makers. Proficient in utilizing Salesforce and data-driven decision making to enhance customer engagement and retention strategies.

Highest-signal resume keywords

Customer Success ManagementSalesforce ProficiencyB2B Audience EngagementGovernment Sector ExperienceProgram Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessTechnical Pre-SalesSaaS Customer EngagementBusiness Process MappingData-Driven Decision Making

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsRelationship BuildingProblem Solving

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

Local GovernmentPublic SectorB2BCustomer-Centric StrategiesContract Frameworks

About the role

Key responsibilities & impact

Manage the end-to-end renewal cycle for a large local government customer portfolio
Proactively manage renewal timelines, identify and mitigate churn risks, and drive on-time renewals
Develop expertise in Nearmap products and services from technical and local government perspectives
Lead customer onboarding, product adoption, retention, and growth initiatives
Serve as a trusted advisor to local government customers and build relationships with business decision makers
Identify and develop upsell opportunities in partnership with appropriate teams
Deliver customer service and support individually and in team settings
Collaborate with Sales, Support, and Customer Experience teams to solve customer issues and develop scalable approaches
Maintain accurate account information in Salesforce
Close the feedback loop with customers based on surveys and provide insights to improve service to the local government sector
Report to the Senior Director of Customer Success

Requirements

What you’ll need

4+ years of experience in Customer Success, Consulting, or technical pre-sales in a high-tech or SaaS company
Proven experience working with B2B audiences, preferably in a technology company
Demonstrated ability to map customer business processes to product capabilities
Strong organizational and time management skills with the ability to manage multiple account engagements simultaneously
Excellent interpersonal and communication skills, both verbal and written
Proficiency with Salesforce and Microsoft Office
Ability to work autonomously, take initiative, and prioritize effectively using data-driven decision making
Strong executive engagement skills with the ability to establish trusted advisor relationships with business decision makers
Preferred: Experience in the Government or Public Sector industry
Preferred: Understanding of SaaS customer engagement, public sector pricing, and contract frameworks
Preferred: Proven track record developing and executing customer-centric strategies to maximize customer value from technology solutions
Preferred: Experience managing escalations while collaborating with Sales and Support teams
Preferred: Strong commercial acumen and relationship-building capabilities
Preferred: Excellent program management skills combining creative problem solving, business acumen, and analytical aptitude
Preferred: Cultural awareness and appreciation for diversity

Benefits

Comp & perks

Flexible time off
4 extra "YOU" days off each year
Generous parental leave policies for growing families
Work from Overseas Policy—explore the world in the approved list of cities while you work
Discounted Private Health Insurance plans
A Nearmap subscription
Company-sponsored volunteering days