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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in People Operations with a focus on HR technology, particularly UKG Ready, and the ability to streamline processes through automation and self-service solutions. Proven experience in managing cross-functional projects, ensuring compliance, and maintaining data integrity while enhancing employee experiences.
Highest-signal resume keywords
UKG Ready ExpertiseAI Tools AutomationProcess ImprovementCross-Functional Project LeadershipData Privacy Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR Technology ExpertiseWorkflow ConfigurationData Quality ManagementAudit and ReconciliationStandard Operating Procedure DesignChange ManagementOperational Metrics TrackingEmployee Records ManagementSelf-Service ExpansionCase Triage Automation
Soft Skills
Clear CommunicationStakeholder AlignmentMentoringCross-Functional PartnershipPractical Recommendations
Tools & Technologies
UKG ReadyAI-Enabled WorkflowsDocument Processing ToolsData Processing ToolsReporting Tools
Industry Keywords
People OperationsCompliance ReviewsConfidentiality ControlsEmployee ExperienceOperational Processes
About the role
Key responsibilities & impact- Own onboarding, employee changes, promotions, transfers, leaves and offboarding processes
- Partner with HR Business Partners, Payroll, Talent Acquisition, Finance, IT and Legal to resolve escalations and deliver accurate, timely service
- Maintain consistent global processes while accommodating local requirements across the US, Australia, Canada and Poland
- Serve as a functional expert in UKG Ready, including workflows, reporting, configuration support, data quality and adoption
- Identify opportunities to eliminate manual touchpoints, streamline approvals and expand employee and manager self-service
- Use AI tools to automate repetitive People Operations work, including case triage, document and data processing, employee inquiries and reporting
- Evaluate, pilot and roll out AI-enabled workflows and assistants with appropriate privacy, security and human-review controls
- Translate business needs into scalable system solutions and support testing, implementation, documentation and change management
- Design and document standard operating procedures, ownership models, service standards and knowledge resources
- Analyze recurring issues, identify root causes and implement sustainable process improvements
- Simplify People processes into clear guidance and intuitive employee experiences
- Conduct audits and reconciliations; maintain accurate employee records and confidentiality controls
- Support internal and external audits, compliance reviews and reporting
- Track operational metrics including completion time, data accuracy, self-service adoption and employee experience
- Lead cross-functional People Operations projects from discovery to launch, including milestones, risks and stakeholder alignment
- Influence partners through clear communication and practical recommendations
- Act as a subject matter expert and mentor to colleagues
Requirements
What you’ll need- Senior individual contributor experience in People Operations
- Expertise in HR technology and operational processes
- Functional expertise in UKG Ready, including workflows, reporting, configuration support, data quality and adoption
- Experience identifying and eliminating manual processes and expanding employee and manager self-service
- Experience using AI tools to automate case triage, document and data processing, employee inquiries and reporting
- Experience evaluating, piloting and rolling out AI-enabled workflows and assistants
- Knowledge of data privacy, security and human-review controls
- Ability to translate business needs into scalable system solutions
- Experience with testing, implementation, documentation and change management
- Experience designing and documenting standard operating procedures, ownership models, service standards and knowledge resources
- Experience conducting audits and reconciliations and maintaining accurate employee records
- Knowledge of confidentiality controls, compliance reviews and reporting
- Experience tracking operational metrics such as completion time, data accuracy, self-service adoption and employee experience
- Experience leading cross-functional People Operations projects from discovery to launch
- Strong cross-functional partnership and stakeholder alignment skills
- Ability to provide clear communication and practical recommendations
- Ability to act as a subject matter expert and mentor colleagues without direct people-management accountability
Benefits
Comp & perks- 4 extra "YOU" days off each year
- Company-sponsored volunteering days
- Generous parental leave policies
- Work from Overseas Policy — work in approved cities while working
- Discounted Private Health Insurance plans
- Nearmap subscription
- Remote working arrangements