Project Management Systems Support Specialist

Neato®

. Triage and resolve monday.com issues submitted by teams across the business .

Posted 10/8/2026part-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep expertise in monday.com, including board configuration, automation building, and troubleshooting in a production environment. Strong problem-solving abilities and excellent communication skills are essential for effective issue resolution and collaboration across teams.

Highest-signal resume keywords

Deep Monday.com ExpertiseProblem-Solving SkillsExcellent Communication SkillsCustomer-Service MindsetDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Board ConfigurationAutomation BuildingTroubleshootingWorkflow RepairIssue Resolution

Soft Skills

Problem-SolvingSelf-DirectedCustomer ServiceDetail Orientation

Tools & Technologies

Monday.comSlackGoogle WorkspaceWebhooksMonday API

Industry Keywords

Project ManagementOperations SupportWorkflow AutomationSystem BehaviorInternal Communication

About the role

Key responsibilities & impact

Triage and resolve monday.com issues submitted by teams across the business
Repair broken automations, notifications, workflows, and integrations
Update boards, columns, statuses, views, and configurations as requested
Respond directly to internal requesters and communicate issue resolution
Identify stale boards, cluttered views, and unused automations for cleanup
Document issues, resolutions, and underlying causes
Support the PM Systems Specialist with new workflows, automations, and templates
Prototype and test automation logic in a sandbox before wider rollout
Ensure fast issue resolution, reliable system behavior, fewer repeat issues, documented changes, and build velocity

Requirements

What you’ll need

Deep monday.com expertise, including configuring boards, building automations, and troubleshooting issues in a production environment
Strong problem-solving instincts for diagnosing broken workflows and root causes
Excellent communication skills for writing bug diagnoses, asking scoping questions, and coordinating across the business
Customer-service mindset, including follow-up and closing the loop
Self-directed and able to execute independently
Reliable availability for the agreed part-time schedule
Detail-oriented
Integrations experience with Slack, Google Workspace, webhooks, or the monday API is nice to have
Prior project management or operations support experience in a growing company is nice to have

Benefits

Comp & perks

Part-time contract role
20 hours per week
Work schedule: Monday–Friday, 9am PST–1pm PST