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Nebius Group

Automation Engineer – Customer Service

Nebius Group

. Design and build systems that move repetitive Customer Service work into automated flows .

Posted 9/29/2026full-timeRemote • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in building and maintaining automation systems, integrating REST APIs, and developing LLM-powered agents to enhance customer service efficiency. Proficient in Python and experienced in creating self-service flows and workflows for improved operational processes.

Highest-signal resume keywords
Python ProgrammingREST API IntegrationLLM API ExperienceAutomation System DevelopmentN8N Workflow Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Software EngineeringBackend DevelopmentSystem IntegrationAutomationScript Development
Soft Skills
Problem-SolvingCollaborationCommunication
Tools & Technologies
Jira APIBilling APITerraformNebius Systems
Industry Keywords
Customer Service AutomationSelf-Service FlowsEvent-Driven ProcessesQuota Request Processing

Tech Stack

Tools & technologies
PythonTerraform

About the role

Key responsibilities & impact
  • Design and build systems that move repetitive Customer Service work into automated flows
  • Work directly with ticketing system data
  • Build agents and scripts to automate quota request processing
  • Develop self-service flows for billing and DSR requests, including payment method updates, account deletion, marketing opt-out, and invoice retrieval
  • Build and maintain LLM-powered agents to help support engineers handle complex tickets in real time
  • Develop N8N workflows for customer notifications and event-driven processes
  • Integrate solutions with Jira API, billing API, and internal Nebius systems
  • Contribute to tooling for planned cluster operations using Terraform and runbooks
  • Maintain and improve existing automation as ticket volumes grow

Requirements

What you’ll need
  • 3+ years of software engineering experience with a focus on automation, backend development, or system integrations
  • Strong Python skills
  • Hands-on experience working with REST APIs and integrating external systems
  • Practical experience with LLM APIs or building AI agents
  • Understanding of how to build reliable, maintainable automation systems
  • Working proficiency in English
  • Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire

Benefits

Comp & perks
  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and ownership
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams