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Data Center – L3 Support Engineer
Nebius Group. Lead root cause analysis beyond L2 depth for GPU failures, firmware issues, Linux-level faults, and hardware/software interactions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and resolving complex issues related to datacenter servers, Linux systems, and firmware, while effectively communicating under pressure. Proven ability to lead technical workstreams and operationalize standards across datacenters.
Highest-signal resume keywords
Linux TroubleshootingDatacenter Server ExperienceIncident ResponseEvidence-Based EscalationsFirmware Lifecycle Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause AnalysisPerformance TriageLog CorrelationBash ScriptingPython ScriptingBIOS/BMC Firmware DiagnosisStorage BasicsGPU Server PlatformsTroubleshooting GuidesError Catalogs
Soft Skills
Clear Communication Under PressureStructured Incident Response
Tools & Technologies
Nvidia-SMIDCGMIIPMIToolRedfishFirmware Updates
Industry Keywords
OCP-Based PlatformsODM Manufacturing EcosystemsEnterprise Bare Metal SupportContractual SLAs
Tech Stack
Tools & technologiesLinuxPython
About the role
Key responsibilities & impact- Lead root cause analysis beyond L2 depth for GPU failures, firmware issues, Linux-level faults, and hardware/software interactions
- Detect recurring patterns across sites and convert findings into durable fixes
- Own technical workstreams during high-severity incidents
- Build evidence packs and drive escalations with ODM and R&D
- Push for firmware, component, and platform-level resolutions
- Track outcomes and ensure knowledge flows back to operations
- Support validation and rollout of firmware updates, including risk assessment, staging, and rollback planning
- Help operationalize platform standards across datacenters
- Create scalable runbooks, troubleshooting guides, and error catalogs
- Turn investigations into playbooks that elevate L1/L2 teams
- Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment
Requirements
What you’ll need- Strong hands-on experience with datacenter servers and deep Linux troubleshooting
- Ability to diagnose across hardware, BIOS/BMC firmware, and Linux, including logs, drivers, storage basics, and performance triage
- Structured incident response experience and clear communication under pressure
- Experience driving evidence-based escalations with vendors/R&D
- Fluent English (written and spoken)
- Applicants must be authorized to work in the country in which they apply and provide proof of employment eligibility as a condition of hire
- Bonus: Strong familiarity with GPU server platforms and tooling, including nvidia-smi, dcgmi, and Linux log correlation
- Bonus: Experience with ipmitool and Redfish workflows, firmware lifecycle, and staged rollouts
- Bonus: Bash and basic Python scripting skills for log collection, triage automation, and simple reliability analysis
- Bonus: Exposure to OCP-based platforms and ODM manufacturing ecosystems
- Bonus: Experience supporting enterprise bare metal customers under contractual SLAs
Benefits
Comp & perks- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams