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Nebius Group

Senior Support Engineer

Nebius Group

. Diagnose and resolve complex technical issues escalated by Nebius clients .

Posted 10/28/2026full-timeRemote • United StatesSenior💰 $150,000 - $200,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced Linux administration and troubleshooting skills, with a strong focus on cloud environments, Kubernetes, and data storage concepts. Proficient in Python and Bash scripting for automation, with a customer-centric approach to technical support.

Highest-signal resume keywords
Advanced Linux AdministrationIntermediate KubernetesIntermediate Cloud Solutions: AWS, Azure, GCPIntermediate Python/Bash ScriptingAdvanced Troubleshooting and Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Linux AdministrationNetworkingKubernetesCloud SolutionsPython ScriptingBash ScriptingML TrainingData Storage ConceptsTroubleshootingTechnical Documentation
Soft Skills
Analytical SkillsEffective CommunicationCustomer-Centric Approach
Industry Keywords
Technical SupportCloud EnvironmentsService DisruptionIssue ResolutionRotational Shifts

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformKubernetesLinuxPython

About the role

Key responsibilities & impact
  • Diagnose and resolve complex technical issues escalated by Nebius clients
  • Focus on Linux, networking, security, Kubernetes, and cloud environments
  • Analyze and resolve storage-related issues using data storage concepts
  • Troubleshoot model deployment, performance issues, and integration challenges in ML pipelines
  • Develop Python and Bash automation scripts to streamline processes and optimize workflows
  • Provide timely updates and clear customer explanations regarding issue status and resolutions
  • Escalate unresolved problems promptly to minimize service disruption
  • Maintain and improve technical documentation for troubleshooting and issue prevention

Requirements

What you’ll need
  • Advanced Linux administration
  • Intermediate networking
  • Intermediate Kubernetes
  • Intermediate cloud solutions: AWS, Azure, and GCP
  • Intermediate Python/Bash scripting
  • Intermediate ML training, inference, and pipelines
  • Intermediate data storage concepts
  • Advanced troubleshooting and problem-solving
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 5+ years in technical support
  • At least 3 years of hands-on experience in cloud environments
  • Availability for rotational shifts or on-call support as required
  • Strong analytical skills
  • Effective communication
  • Customer-centric approach
  • Must be authorized to work in the country in which they apply and provide proof of employment eligibility

Benefits

Comp & perks
  • 100% company-paid medical, dental, and vision coverage for employees and families
  • 401(k) plan with up to 4% company match and immediate vesting
  • 20 weeks paid parental leave for primary caregivers
  • 12 weeks paid parental leave for secondary caregivers
  • Remote work reimbursement up to $85/month for mobile and internet
  • Company-paid short-term, long-term, and life insurance coverage
  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and ownership
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams