Support Engineering Team Lead

Nebius Group

. Lead and support a small, distributed team of L3 Support Engineers .

Posted 10/31/2026full-timeRemote • United StatesSenior💰 $179,500 - $224,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical leadership and hands-on experience in troubleshooting complex production and cloud infrastructure issues, with a focus on mentoring engineers and fostering team independence. Proficient in managing customer communications and collaborating with cross-functional teams to drive improvements in support processes and documentation.

Highest-signal resume keywords

Technical LeadershipTroubleshooting Complex IssuesLinux EnvironmentsKubernetesClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical GuidanceInfrastructure FundamentalsNetworkingStorageAI/ML OperationsGPU Cloud InfrastructurePython ScriptingBash ScriptingTechnical Automation

Soft Skills

CoachingOrganizational SkillsJudgmentCollaborationCustomer Communication

Tools & Technologies

KubernetesCloud InfrastructureContainer-Based PlatformsBlock StorageFile StorageObject Storage

Industry Keywords

Technical SupportSREProduction OperationsCustomer Engineering24/7 Customer Coverage

Tech Stack

Tools & technologies

CloudKubernetesLinuxPython

About the role

Key responsibilities & impact

Lead and support a small, distributed team of L3 Support Engineers
Plan, prioritize and distribute work based on customer impact, technical complexity and team capacity
Provide technical guidance and hands-on support for complex or high-impact customer issues
Coach engineers, share knowledge and help the team become increasingly independent
Build working relationships with L2 Support, pre-sales, post-sales, customer engineering, product and engineering teams
Ensure escalations include the technical context, evidence and customer information needed by the receiving team
Identify whether issues belong to the platform, customer environment or another technical area, and involve appropriate specialists
Maintain high standards for troubleshooting, documentation, handoffs and customer communication
Identify recurring issues and gaps in tooling, documentation, processes or team knowledge, and drive practical improvements
Support team planning, coverage and forecasting as the organization grows
Participate in scheduled operational or duty work when specialist expertise is required, occasionally outside standard business hours
Contribute to hiring and onboarding additional engineers as the team expands

Requirements

What you’ll need

Strong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues
Experience leading technical work, mentoring engineers or coordinating a small team or task force
Clear and confident communication with customers, engineers and cross-functional stakeholders
Strong working knowledge of Linux environments
Experience with Kubernetes and container-based platforms
Practical understanding of infrastructure fundamentals, including networking and storage
Familiarity with block, file and object storage and the ability to investigate issues across these technologies
Sound judgment when working through ambiguous or high-impact technical problems
Ability to organize work, set priorities and keep multiple stakeholders aligned
Broad familiarity across AI/ML operations, GPU or high-performance computing workload scheduling, Kubernetes, cloud infrastructure, networking and storage, with deeper expertise in at least one domain
Fluent written and spoken English
Applicants must be authorized to work in the country in which they apply and provide proof of employment eligibility
Experience supporting GPU cloud infrastructure or AI/ML workloads is an added bonus
Experience planning or troubleshooting model deployments is an added bonus
Familiarity with Python or Bash scripting and technical automation is an added bonus
Experience working in a technical support, SRE, production operations or customer engineering organization is an added bonus
Experience collaborating with globally distributed teams providing 24/7 customer coverage is an added bonus

Benefits

Comp & perks

100% company-paid medical, dental, and vision coverage for employees and families
401(k) plan with up to 4% company match and immediate vesting
20 weeks paid parental leave for primary caregivers
12 weeks paid parental leave for secondary caregivers
Remote work reimbursement up to $85/month for mobile and internet
Company-paid short-term disability insurance
Company-paid long-term disability insurance
Company-paid life insurance coverage
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
Accommodations during the application process