Schedule Associate – ENT Clinic

Nebraska Medicine

. Complete complex scheduling of multiple appointments for one patient's appointments and/or services on campus .

Posted 11/9/2026full-timeOmaha • Nebraska • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and analytical skills in scheduling and coordinating patient appointments and services, while providing exceptional customer service in a healthcare environment. Proficient in using scheduling systems and electronic health records to enhance operational efficiency.

Highest-signal resume keywords

Medical Assistant CertificationNursing Assistant CertificationScheduling Systems ExperienceCustomer Service ExcellenceEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingAppointment CoordinationMedical TerminologyAnalytical SkillsOrganizational Skills

Soft Skills

Proactive Self-Directed WorkFlexibilityTeam CollaborationDedication

Tools & Technologies

Microsoft WordMicrosoft ExcelElectronic Health RecordsEpic

Certifications & Qualifications

High School DiplomaMedical Assistant CertificationNursing Assistant Certification

Industry Keywords

Healthcare EnvironmentPatient ServicesReferral CoordinationConsult NotesCustomer Service

About the role

Key responsibilities & impact

Complete complex scheduling of multiple appointments for one patient's appointments and/or services on campus
Provide clerical support relating to scheduling and coordination of various services and surgical procedures
Assist patients, staff and physicians following established scheduling standards and procedures
Coordinate clinic appointments, procedural services and diagnostic services
Facilitate internal and external referrals
Ensure patients attend appointments and referring providers receive consult notes as appropriate
Schedule patients and reschedule appointments
Work referral cues

Requirements

What you’ll need

High school education or equivalent required
Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required
Demonstrated analytical, prioritizing and organizational skills required
Ability to work in a proactive self-directed manner required
Ability to function in a manner that promotes efficiency and confidence required
Demonstrated flexibility and dedication to team environment required
Effective communication skills required
Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required
Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred
Clinical background in assigned area preferred
College coursework in business preferred
Medical Assistant or Nursing Assistant preferred
Knowledge of medical terminology preferred
Experience with Microsoft Word and Excel preferred
Experience with electronic health records, Epic preferred

Benefits

Comp & perks

Opportunity to work remote up to 2 days per week after 6 months of employment
Benefits eligible
Up to $5,000/year in tuition assistance
35% discount at Clarkson College
Career advancement opportunities with covered educational costs
No weekends, no holidays