Customer Care Claims Agent

Neilson Financial Services

. Personally handle all aspects of the claims process, liaising with customers, internal teams, and external stakeholders .

Posted 10/6/2026full-timeToronto • CanadaJunior💰 CA$45,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in insurance claims handling with a strong focus on customer communication, regulatory compliance, and process improvement. Capable of managing multiple cases efficiently while maintaining high standards of accuracy and organization.

Highest-signal resume keywords

Insurance Claims HandlingRegulatory Compliance KnowledgeCustomer Communication SkillsAttention to DetailStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Process ManagementRecord KeepingCase AssessmentMultitaskingProficient Computer Skills

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsAnalytical SkillsOrganizational Skills

Tools & Technologies

Workflow SystemsEmail CommunicationTelephone Communication

Industry Keywords

Financial ServicesCanadian Life Insurance PoliciesRegulatory RequirementsMedical TerminologyCustomer Journey Improvement

About the role

Key responsibilities & impact

Personally handle all aspects of the claims process, liaising with customers, internal teams, and external stakeholders
Use email, telephone, and workflow systems to communicate
Update all logs accurately and on time
Plan, organise, and prioritise workloads to meet agreed service levels
Assess the circumstances of each assigned case
Keep customers informed of case progress through phone and written correspondence
Liaise with other business areas and maintain records of correspondence, decisions, and rationale
Manage external stakeholders and compile case files and relevant information
Keep product knowledge up to date
Provide feedback to business teams
Review and challenge current processes and suggest improvements to the customer journey

Requirements

What you’ll need

Minimum 1+ years’ experience in insurance claims handling
Excellent verbal and written communication and interpersonal skills
Demonstrable attention to detail and ability to maintain accurate records
Proficient computer skills
Working knowledge of regulatory and compliance requirements in Financial Services
Working knowledge of Canadian life insurance policies, regulations, and industry standards (desirable)
Knowledge of practice and procedures in a highly regulated Financial Services environment (desirable)
Experience working with external stakeholders as part of the claims handling process (desirable)
Knowledge of medical terminology is a plus
Ability to multitask and prioritise effectively while maintaining quality
Ability to operate well under pressure
Good listening and analytical skills
Ability to work well in a team environment
High level of organisational skills and ability to clear work to same-day deadlines
Ability to embrace change in a fast-paced environment