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Director, Customer Growth
Nelly Solutions. Own net revenue retention across the customer base from onboarding activation through expansion and retention, including leadership forecasting .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B Account Management, focusing on net revenue retention, upselling, and cross-selling strategies. Proven ability to lead and develop teams while managing complex deals and collaborating with cross-functional partners.
Highest-signal resume keywords
B2B Account ManagementCustomer Success LeadershipCommercial Growth StrategyComplex Deal NegotiationFluent English and German C2
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Net Revenue RetentionUpselling and Cross-SellingCustomer Portfolio ManagementForecast LogicPipeline DesignAI Usage in Customer InsightsTeam DevelopmentDeal ClosingProcess ImprovementSegmentation Strategy
Soft Skills
LeadershipCommunicationCollaborationProblem-SolvingNegotiation
Tools & Technologies
Customer Relationship Management (CRM)Automation ToolsData Analysis ToolsSales Enablement ToolsForecasting Tools
Industry Keywords
Customer SuccessAccount ManagementB2B SalesPractice ManagementTech-Touch Model
About the role
Key responsibilities & impact- Own net revenue retention across the customer base from onboarding activation through expansion and retention, including leadership forecasting
- Shorten the time newly onboarded practices take to reach full Private Factoring volume and AI usage
- Proactively manage largest practice chains to identify risk and prevent concentrated churn
- Drive upsell and cross-sell across factoring, payments and software
- Design funnel, pipeline stages, playbooks, tooling and enablement
- Lead and develop a team of 8–10 Key Account Managers through 1:1s, call reviews and deal reviews
- Lead and negotiate large deals with managing directors and owners
- Use AI and automation to identify upsell signals from usage and billing data
- Partner with Product, Finance and Marketing on prioritization, pricing, packaging, nurture and customer signals
- Design a tech-touch model for 2,000+ smaller practices and build the team to operate it
- Report to the VP Customer Success and work with executive leadership
Requirements
What you’ll need- 8+ years of experience in B2B Account Management or similar
- Demonstrated commercial growth of an existing customer portfolio
- 3+ years of leading a commercial team with its own targets
- Ideally 8 or more direct reports
- Experience building or rebuilding a Customer Success or Account Management organization, including segmentation, funnel stages, playbooks and forecast logic
- Experience leading and closing complex deals with managing directors or business owners
- Scale-up experience in an environment with incomplete processes, data and tooling
- German C2
- Fluent English
Benefits
Comp & perks- A learning budget
- 4 weeks of workation
- Hybrid working
- Deutschlandticket
- Urban Sports M Membership
- Trust and ownership, with a clear target, team and budget
- Opportunity to shape and build a revenue-focused growth function
- Direct line to leadership