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Operations Team Lead – Input Management
Neodigital Versicherung AG. Provide disciplinary leadership and motivation for a team of Operations employees .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management skills while ensuring compliance with Service-Level Agreements (SLAs) and optimizing document intake processes. Proficient in digital processes and technologies, with a focus on customer service and effective communication in both written and spoken German.
Highest-signal resume keywords
Leadership ExperienceService-Level Agreement ComplianceDocument Intake Process OptimizationCustomer Service OrientationGerman Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document ProcessingData ManagementAutomation ImplementationPolicy Administration SupportDigital Process Understanding
Soft Skills
Excellent Communication SkillsTeam-Oriented ApproachSolution-Focused Mindset
Tools & Technologies
Standard IT SystemsCommunication Tools
Certifications & Qualifications
Commercial Training or Equivalent Qualification
Industry Keywords
Operations ManagementEmployee DevelopmentComplianceIntake Channels
About the role
Key responsibilities & impact- Provide disciplinary leadership and motivation for a team of Operations employees
- Manage and ensure compliance with Service-Level Agreements (SLAs)
- Drive strategic employee development
- Process incoming documents, data, and information across all intake channels
- Monitor and optimize document intake processes
- Collaborate with other specialist departments
- Identify and implement automation potential throughout the process chain
- Conduct outbound calls
- Provide first-level support in policy administration
Requirements
What you’ll need- Successfully completed commercial training or an equivalent qualification
- Several years of professional experience in your trained occupation
- Initial leadership experience is an advantage
- Understanding of digital processes and technologies
- Strong customer and service orientation
- Excellent communication skills
- Enthusiasm for new technologies
- Confident user of standard IT systems and communication tools
- Team-oriented and solution-focused approach
- Very good written and spoken German
Benefits
Comp & perks- Comprehensive onboarding within an experienced and highly skilled team
- An agile working environment with the freedom to actively help shape our digital insurance business
- Permanent employment
- Market-competitive compensation
- Flexible working hours to support a healthy work-life balance
- Flexible home office arrangements
- Office dogs of all shapes and sizes
- The opportunity to bring your own dog to the office