Support Engineer

Ness Digital Engineering

. Independently handle support requests from national and international customers .

Posted 11/2/2026full-timeRemote • RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong application support and IT support capabilities, with a focus on customer service and effective communication. Proficient in analyzing technical issues and collaborating with cross-functional teams to implement sustainable solutions.

Highest-signal resume keywords

Application Support ExperienceCustomer Service OrientationLog File AnalysisTicketing Systems ExperienceBasic SQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportLog File AnalysisBasic SQLTechnical TroubleshootingIncident Coordination

Soft Skills

Excellent Communication SkillsStructured Working StyleProfessional Manner

Tools & Technologies

JiraServiceNowDatadogElasticRedHat

Industry Keywords

Automotive Industry ExperienceDealership ProcessesService Desk EnvironmentContinuous Improvement ActivitiesDACH Region Communication

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Independently handle support requests from national and international customers
Analyze, prioritize, and coordinate incidents and service requests
Communicate directly with customers via ticket, email, and phone
Perform initial technical analyses and troubleshooting
Analyze log files and system messages to identify root causes
Collaborate with Development, Operations, and business teams to deliver sustainable solutions
Document issues, workarounds, and solutions
Support problem management and continuous improvement activities

Requirements

What you’ll need

Several years of experience in application support, IT support, or a service desk environment
Strong customer and service orientation
Excellent communication skills and a confident, professional manner when dealing with customers
Basic technical understanding of web and enterprise applications
Experience analyzing log files and technical issues
Structured and independent way of working
Good written and spoken English
German language skills for communicating with customers in the DACH region (nice to have)
Experience in the automotive industry (nice to have)
Understanding of dealership processes, including sales, service, and parts (nice to have)
Experience with ticketing systems, such as Jira or ServiceNow (nice to have)
Basic knowledge of SQL or database queries (nice to have)
Experience with monitoring solutions (Datadog, Elastic & RedHat) (nice to have)

Benefits

Comp & perks

Resources for learning, certifications, and hands-on experiences
Flexible remote options
Access to development resources
Inclusive workplace that celebrates each team member’s unique talents