Guest Support Specialist

Nestify

. Respond to guest issues and concerns via chat, email, and phone .

Posted 10/20/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills in English, with a focus on guest support and issue resolution in the hospitality industry. Capable of managing multiple tasks with attention to detail while utilizing various software applications effectively.

Highest-signal resume keywords

Guest Support ExperienceStrong Communication SkillsAttention To DetailAdministrative Task ManagementRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Guest Support FunctionsIssue TroubleshootingAdministrative ManagementShift Handover CoordinationSoftware Application Proficiency

Soft Skills

Effective CommunicationIndependent Work AbilityMultitasking

Certifications & Qualifications

Business-Related Degree

Industry Keywords

Hospitality IndustryGuest Check-InGuest Check-OutProperty ManagementUK Market Support

About the role

Key responsibilities & impact

Respond to guest issues and concerns via chat, email, and phone
Communicate effectively and efficiently with guests
Troubleshoot and report guest-related issues
Report property-related issues to the Property Manager and follow up to ensure timely resolution
Keep guests informed about property-related issues
Oversee, coordinate, and manage guest check-in and check-out
Conduct effective shift handovers to maintain seamless guest support services

Requirements

What you’ll need

Strong verbal and written communication in English
Technologically savvy and able to work with various software applications
Ability to handle various functions simultaneously and keen attention to detail
Business-related degree (preferable)
1 to 2 years of work experience in a Guest Support function
General practical working knowledge of Guest Support functions in the hospitality industry
Strong administrative task and management experience
Remote work experience, preferably supporting the UK market
Proven ability to work independently without close management
Availability to work 5 days a week on a rotating roster, Monday to Sunday
Availability to work 15:00 to 24:00 UK hours, with rotating 2 days off per week
Strong English proficiency

Benefits

Comp & perks

Competitive remuneration package
Fully remote work in a global team
Generous annual leave
Company culture that values loyalty, hard work, dedication, high performance, and work-life balance
Opportunity to grow in your career through acquiring new skills and work experience