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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing multichannel activation plans and CRM strategies to enhance customer engagement and drive business performance. Proficient in project management, stakeholder collaboration, and utilizing consumer insights for targeted marketing initiatives.
Highest-signal resume keywords
Multichannel Activation CampaignsCRM Strategy DevelopmentProject ManagementCustomer Engagement InsightsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MarketingCommercial ActivationBrand ManagementCustomer SegmentationPerformance AnalysisDemand-Shaping AssumptionsAcquisition InitiativesBudget ManagementCampaign OptimizationMarketing Automation
Soft Skills
CollaborationExecution FocusCommunicationResults OrientationStructured Approach
Tools & Technologies
CRM PlatformsMarketing Automation Tools
Industry Keywords
Consumer EngagementCommercial ManagementActivation PlanningCross-Functional CoordinationDirect-Mail Communication
About the role
Key responsibilities & impact- Manage the coffee, machine, and accessory activation plan
- Orchestrate the annual activation and promotions plan in coordination with Product Managers and the Brand and Content teams
- Develop targeted activation initiatives for the active customer base based on customer knowledge, segmentation, targeting approaches, and CE&I insights
- Manage activation performance and identify optimization opportunities aligned with business, engagement, and response objectives
- Own the planned business impact and adapt the activation plan as needed
- Orchestrate and co-develop direct-mail and CRM communication plans with NBS and external partners
- Conduct pre- and post-campaign analyses and derive optimization measures
- Contribute demand-shaping assumptions, activation planning, and customer-response insights to support sales forecast quality
- Translate acquisition priorities into integrated activation plans for direct channels and trade
- Coordinate with Product Managers, Trade, Channel teams, and other commercial stakeholders
- Develop acquisition initiatives to support growth of the active customer base
- Evaluate conversion, acquisition, renovation, and attrition
- Define and manage relevant initiatives with marketing colleagues
- Manage and monitor the activation budget and coordinate internal and external stakeholders
- Drive improvements and efficiencies through collaboration with other departments
- Contribute activation and CRM perspectives to the market planning process
- Build a cross-functional stakeholder network
- Define project timelines, deliverables, and performance targets
Requirements
What you’ll need- University degree in Marketing, Business Administration, Commercial Management, or a comparable qualification
- 2–3 years of experience in marketing, consumer engagement, CRM, commercial activation, brand management, or a related commercial function
- Experience developing and implementing multichannel activation, CRM, or marketing campaigns focused on customer engagement and business performance
- Experience using customer, consumer, and commercial insights to develop targeted activation initiatives
- Strong project management skills and a proven ability to manage cross-functional stakeholders
- Experience with CRM, customer engagement, or marketing automation platforms is an advantage
- Structured, execution-focused, and collaborative approach with a strong commitment to quality
- Highly results- and execution-oriented
- Excellent communication and stakeholder management skills
- Fluency in German and English, both written and spoken
Benefits
Comp & perks- 13th-month salary
- Employee discounts
- Employer-supported savings benefits
- Company pension scheme
- Participation in our volunteering program
- 30 days of annual leave (based on a five-day working week)
- Sabbatical
- Subsidized public transport pass
- Free drinks and excellent coffee
- Vouchers for delicious and healthy lunches
- Personal Nespresso machine
- Monthly Nespresso credit
- 60% mobile working
- Flexible working hours
- Individual professional development and training opportunities
