Assistant Manager, Customer Experience and Events

Nestle

. Support the Senior Boutique Manager in daily boutique leadership, coaching team members, and reinforcing sales, service, and operational standards .

Posted 11/12/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in event management, stakeholder engagement, and team leadership to drive customer acquisition and loyalty. Proven ability to optimize event programming and enhance customer experiences while ensuring operational excellence.

Highest-signal resume keywords

Event ManagementStakeholder ManagementTeam LeadershipCustomer Experience OptimizationRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Event PlanningBudget ManagementLogistics CoordinationLead GenerationGovernance Processes

Soft Skills

Strong InitiativeHospitalityOrganizationTime ManagementCoaching

Industry Keywords

B2BCustomer JourneyStrategic PartnershipsCommunity EngagementTQM Compliance

About the role

Key responsibilities & impact

Support the Senior Boutique Manager in daily boutique leadership, coaching team members, and reinforcing sales, service, and operational standards
Plan, coordinate, and execute downstairs events as the designated area of responsibility
Serve as primary contact for internal partners and external customers while minimizing disruption to boutique operations
Align event programming with boutique, marketing, and commercial priorities
Create local opportunities that convert into appointments and new member acquisition
Generate, curate, and execute flagship events, product launches, partner activations, corporate experiences, and community engagements
Drive store business goals through acquisition-focused events and activations
Plan and coach employees on event and activation impact
Liaise among corporate departments, retail partners, and third-party event providers
Identify and cultivate strategic partnerships
Support Marketing, Commercial, and B2B teams in delivering compelling experiences
Represent the Flatiron flagship and Nespresso values and goals
Implement and improve governance processes, booking protocols, budgeting practices, and event management standards
Oversee event logistics, vendors, contracts, on-site execution, event budgets, and inventory
Coordinate with boutique teams to deliver exceptional customer experiences
Maintain the event calendar and resource planning process
Analyze utilization trends, customer feedback, and business results to optimize programming
Enhance the customer journey and the role of events within the store
Coach event support teams through briefings and constructive feedback
Ensure events are TQM compliant and include safety guidance

Requirements

What you’ll need

3+ years of experience managing a high profile asset, venue, or experience with accountability in the outcome
Experience managing larger teams
Event management experience with lead generations
Proven ability to build relationships with corporate partners
Ability to manage stakeholders and events simultaneously
Ability to create experiences that drive acquisition and loyalty
Ability to independently manage time and allocate resources
Change agile
Strong initiative and hospitality
Strong organization, planning, prioritizing and time management
Experience coaching others and supporting individual development through practical feedback
Must be eligible to work without visa sponsorship

Benefits

Comp & perks

Performance-based incentives / bonus eligibility
Free Nespresso machine and coffee product allowance
401k with company match
Educational reimbursement
Health and mental wellness programs
DE&I resource groups
Commuter benefits
Pet adoption reimbursement
Employee recognition program
Discounts at over 2,000 companies
Healthcare coverage
Reasonable accommodations during the recruitment process