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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on technical support for beverage machines, effective problem-solving, and clear communication. Proficient in maintaining detailed records and collaborating with teams to enhance service processes.
Highest-signal resume keywords
Technical Support ExperienceCustomer Service SkillsProblem-Solving AbilityMicrosoft Office ProficiencyConflict Resolution Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationInterpersonal SkillsProactive AttitudeResults-Oriented MindsetStrong Organization Skills
Tools & Technologies
Digital Communication ToolsWhatsApp
Industry Keywords
Customer SatisfactionTechnical Support TicketsContinuous ImprovementBusiness AdministrationNutritionMarketingAdvertising
About the role
Key responsibilities & impact- Respond to and assist Nestlé Professional customers seeking technical support for beverage machines
- Diagnose issues and propose immediate solutions to ensure customer satisfaction
- Open technical support tickets when necessary, accurately collecting and recording all relevant information
- Maintain detailed records of customer interactions and proposed solutions
- Collaborate with the technical team to ensure tickets are resolved efficiently
- Provide feedback on recurring issues and suggest improvements to customer service processes
- Report to the B2C Services Supervisor
- Work regular business hours, with Saturday shifts scheduled on a rotational basis
Requirements
What you’ll need- High school diploma
- Completed or ongoing degree in Business Administration, Nutrition, Marketing, Advertising, or related fields is considered an advantage
- Previous customer service experience, preferably in technical support
- Clear and effective verbal and written communication skills
- Ability to solve problems quickly and efficiently
- Familiarity with Microsoft Office and digital communication tools such as WhatsApp
- Proactive attitude and willingness to learn
- Results-oriented mindset
- Conflict resolution skills
- Excellent interpersonal skills
- Strong organization and process control skills for customer service activities
- Continuous improvement mindset
Benefits
Comp & perks- Diverse and inclusive work environment
- Company committed to digital transformation and innovation
- Strong focus on employee well-being