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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while engaging with consumers on social media platforms. Proficient in analyzing interactions and resolving requests to enhance consumer satisfaction and drive engagement.
Highest-signal resume keywords
Social Media EngagementVerbal Communication SkillsWritten Communication SkillsConsumer Journey KnowledgeSalesforce Engage Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consumer Journey KnowledgeSocial Media ExperienceDatabase Management
Soft Skills
Problem SolvingComplaint HandlingCustomer Satisfaction Focus
Tools & Technologies
Salesforce EngageSprinklr
Industry Keywords
Business AdministrationNutritionMarketingAdvertisingPublic Relations
About the role
Key responsibilities & impact- Engage daily with consumers on social media channels in accordance with established guidelines
- Analyze interactions, respond to consumers, and drive engagement and satisfaction
- Resolve requests during the first contact, regardless of complexity
- Engage on social media using each brand’s tone of voice
- Handle complaints appropriately and within service-level requirements
- Record information received from consumers in the database to ensure continuity of service
- Report to the Social Media Supervisor
Requirements
What you’ll need- High school diploma
- Completed or ongoing degree in Business Administration, Nutrition, Marketing, or Advertising and Public Relations is a plus
- Knowledge of consumer journey and experience routines and processes
- Strong verbal and written communication skills
- Knowledge of Engage (Salesforce) and/or Sprinklr is desirable
- Experience in social media is desirable
- Knowledge of English and/or Spanish is a plus
- Availability to work a rotating schedule (6 days on, 1 day off)
- Affirmative action position for persons with disabilities
Benefits
Comp & perks- Diverse and inclusive company
- Investment in digital transformation and innovation
- Commitment to employee well-being
- Hybrid or remote work