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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team development skills while ensuring exceptional customer service and compliance with safety standards. Proficient in managing store performance, optimizing P&L, and driving sales targets.
Highest-signal resume keywords
Retail ExperienceCustomer Service ManagementTeam DevelopmentMicrosoft Office ProficiencyBilingual in English and French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L OptimizationSales Target AchievementWorkforce PlanningVisual MerchandisingCustomer Complaint Resolution
Soft Skills
Excellent Communicative SkillsStress ResilienceService OrientationPeople SkillsMotivational Leadership
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Retail ManagementCustomer ExperienceSafety Standards ComplianceTeam PerformanceNestlé Policies
About the role
Key responsibilities & impact- Support the Boutique Manager in leading and developing the team at the Louise Boutique in Brussels
- Create memorable customer experiences and uphold Nespresso customer service standards
- Act as an ambassador for the Nespresso brand
- Ensure compliance with Nestlé Nespresso Safety Standards during customer interactions
- Address customer complaints professionally
- Assist the Coffee Bard with masterclasses and events
- Provide priority service during peak traffic
- Evaluate store performance weekly, monthly, and annually
- Support sales targets and KPI achievement
- Review and optimize the Boutique’s P&L, labour costs, and controllable expenses
- Identify profitability improvement opportunities
- Develop action plans to boost sales and team performance
- Facilitate training and provide ongoing coaching
- Manage scheduling and workforce planning in compliance with local regulations
- Lead regular briefings and meetings
- Ensure visual merchandising and product presentation standards
- Advise on personnel practices and employment laws with the Boutique Manager and HR
- Promote safety and quality and support Nestlé’s Safety, Health, and Environment policies
Requirements
What you’ll need- A minimum of 3 years of retail experience, with a strong focus on customer service
- Proven experience in managing customer complaints
- At least 2 years of supervisory experience in team development
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to motivate and develop direct reports
- Stress resilience
- Excellent service orientation and people skills
- Willingness to work challenging hours, including busy days and opening and closing times
- Excellent communicative skills
- Fluency in English and French; Dutch ideally
Benefits
Comp & perks- A 13th month
- Holiday allowance
- Bonus
- Meal vouchers
- Eco vouchers
- Insurances
- Corporate training and development programs
- Excellent working environment
- High team orientation
- High brand and company pride
- Motivated and ambitious colleagues