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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and retail management experience, with a focus on team development, sales optimization, and compliance with safety standards. Proficient in managing customer complaints and enhancing store performance through effective training and coaching.
Highest-signal resume keywords
Retail ExperienceCustomer Service ManagementTeam DevelopmentMicrosoft Office ProficiencyFluency in French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSales OptimizationP&L ReviewLabour Cost ManagementProfitability ImprovementVisual MerchandisingWorkforce PlanningKPI AchievementTraining FacilitationComplaint Resolution
Soft Skills
Service OrientationPeople SkillsStress ResilienceMotivationCoaching
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
RetailCustomer ExperienceSafety StandardsEmployment LawsNestlé Nespresso
About the role
Key responsibilities & impact- Collaborate with the Boutique Manager to create memorable customer experiences
- Serve as an ambassador for the Nespresso brand and uphold customer service standards
- Ensure compliance with Nestlé Nespresso Safety Standards during customer interactions
- Address customer complaints
- Assist the Coffee Bard with masterclasses and events
- Provide priority service during peak traffic
- Evaluate store performance weekly, monthly, and annually
- Support sales targets and KPI achievement
- Review and optimize the Boutique's P&L, labour costs, and controllable expenses
- Identify profitability improvement opportunities
- Develop action plans to boost sales and team performance
- Facilitate training and provide ongoing coaching
- Manage scheduling and workforce planning in compliance with local regulations
- Conduct regular briefings and meetings
- Ensure visual merchandising standards and product presentation
- Advise on personnel practices and employment laws with the Boutique Manager and HR
- Promote safety and quality and support Nestlé's Safety, Health, and Environment policies
Requirements
What you’ll need- Minimum of 3 years of retail experience, with a strong focus on customer service
- Proven experience in managing customer complaints
- At least 2 years of supervisory experience in team development
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to motivate and develop direct reports
- Stress resilience
- Excellent service orientation and people skills
- Willingness to work challenging hours, including busy days and opening and closing times
- Fluency in French
- Strong command of English
Benefits
Comp & perks- 13th month
- Company car/mobility budget
- 28 holidays
- Seniority days
- Meal vouchers
- Eco vouchers
- Cafeteria plan
- Health and group insurance
- Career opportunities in Belgium and internationally
- Opportunity to commit to one of Nestlé's social causes during working hours
- Extensive leave scheme for parents
- Free baby food for a whole year after your little one arrives, up to €500 per year per child
- Discounts at various online and physical shops
- Training and development programs
- Coaching
- Employee Assistance Program
- Well-being activities