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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in retail or hospitality environments, focusing on team motivation, coaching, and delivering exceptional customer service. Committed to operational excellence and fostering a collaborative atmosphere while ensuring attention to detail and adherence to pre-employment checks.
Highest-signal resume keywords
Retail LeadershipTeam MotivationCustomer Service ExcellenceOperational EfficiencyAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CoachingEmpowermentCollaborationMotivationSales Skills
Industry Keywords
B Corp EnvironmentBoutique OperationsCustomer ExperienceAdministrative TasksHealth Checks
About the role
Key responsibilities & impact- Inspire and energise the team to create unforgettable customer experiences
- Coach and empower staff while fostering a collaborative environment committed to service excellence
- Drive smooth boutique operations and lead by example in customer service and efficiency
- Motivate the team to achieve goals and celebrate wins
- Engage customers using coffee passion, expert product knowledge, and high-impact sales skills
- Complete administrative and reporting tasks accurately
Requirements
What you’ll need- Experienced leader with retail or hospitality experience
- Team motivation and coaching capability
- Ability to ensure smooth boutique operations and deliver excellent service
- Passion for making a difference for people and the planet in a B Corp environment
- Strong attention to detail
- Full working rights within the relevant location
- Successful completion of pre-employment checks, including health checks
Benefits
Comp & perks- Your own Nespresso machine
- Monthly coffee credit
- Staff discounts
- First access to new coffee launches and products
- Quarterly paid bonus incentives
- Uniform provided
- Exceptional training and mentoring, including barista fundamentals and coffee knowledge sessions
- Continuous development
- Free and confidential EAP programs for you and your family
- Paid primary and partner parental leave support
- Focused career growth plan to build coffee expertise and boutique operations skills