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Nestle

CES Advisor – Social Media Focus, Swiss-German Speaker

Nestle

. Respond to customer queries via phone and written channels, focusing on social media, mainly Instagram and Facebook .

Posted 9/30/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer management orientation with excellent communication and problem-solving skills. Proficient in handling consumer queries across various channels while ensuring adherence to industry standards and guidelines.

Highest-signal resume keywords
Native/Near-Native Swiss-GermanFluent Spoken And Written FrenchFluent English Or PortugueseCustomer Management OrientationUnderstanding Of CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication SkillsProblem-Solving SkillsMultitasking AbilitiesAttention To Detail
Industry Keywords
Nestlé IndustryConsumer Complaints HandlingSocial Media Customer SupportFAQ DocumentationKnowledge-Base Development

About the role

Key responsibilities & impact
  • Respond to customer queries via phone and written channels, focusing on social media, mainly Instagram and Facebook
  • Identify customer needs and help customers use specific features
  • Encode internal databases with information about consumers’ requests
  • Share feature requests and effective workarounds with relevant stakeholders
  • Inform customers about new features, functionalities and campaigns
  • Follow up with customers to ensure issues are resolved
  • Gather consumer feedback and complete FAQ and knowledge-base documents
  • Handle serious and sensitive consumer contacts according to specific guidelines
  • Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling are followed appropriately and promptly
  • Redirect consumer questions to appropriate stakeholders when unable to provide an answer

Requirements

What you’ll need
  • Native/near-native Swiss-German
  • Fluent spoken and written French
  • Fluent English or Portuguese; the position snapshot specifies intermediate French and fluent English or Portuguese
  • Ability to adapt tone of voice to different brands and written channels
  • Previous Customer Support Specialist or similar customer-service experience is a plus, but not mandatory
  • Customer management orientation
  • Familiarity with the Nestlé industry is a plus
  • Understanding of CRM systems is a plus
  • Excellent communication and problem-solving skills
  • Multitasking abilities
  • Attention to detail

Benefits

Comp & perks
  • Development of expertise in Nestlé’s Shared Solutions Business
  • Immersion in a culturally diverse team
  • Local and international exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Meal allowance card
  • Flex Benefits
  • Nestlé Club membership and partner discounts
  • Free coffee at the office
  • Special employee shopping discounts
  • Company equipment according to professional needs
  • Medical support available at the office
  • E-learning courses and training program
  • Career progression and possibilities for international career