CES Advisor – Swiss-German Speaker

Nestle

. Respond to customer queries via phone and written channels .

Posted 9/29/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer management orientation with excellent communication and problem-solving skills. Proficient in handling consumer queries and feedback while ensuring adherence to industry standards and guidelines.

Highest-signal resume keywords

Native/Near-Native Swiss-GermanFluent Spoken And Written FrenchFluent English Or PortugueseCustomer Management OrientationUnderstanding Of CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsProblem-Solving SkillsMulti-Tasking AbilitiesAttention To DetailAbility To Adapt Tone Of Voice

Industry Keywords

Nestlé CES Standard InstructionsConsumer Complaints HandlingCustomer Support SpecialistConsumer FeedbackKnowledge-Base Documents

About the role

Key responsibilities & impact

Respond to customer queries via phone and written channels
Identify customer needs and help customers use specific features
Encode internal databases with information about consumers’ requests
Share feature requests and effective workarounds with relevant stakeholders
Inform customers about new features, functionalities and campaigns
Follow up with customers to ensure issues are resolved
Gather consumer feedback and complete FAQ and knowledge-base documents
Handle serious and sensitive consumer contacts according to guidelines
Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling are followed appropriately and promptly
Redirect consumer questions to appropriate stakeholders when unable to provide an answer

Requirements

What you’ll need

Native/near-native Swiss-German
Fluent spoken and written French
Fluent English or Portuguese
Ability to adapt tone of voice to different brands and written channels
Previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory
Customer management orientation
Excellent communication and problem-solving skills
Multi-tasking abilities
Attention to detail
Familiarity with the Nestlé industry is a plus
Understanding of CRM systems is a plus

Benefits

Comp & perks

Development of expertise in Nestlé’s Shared Solutions Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits
Nestlé Club discounts with several partners
Free coffee at the office
Special employee discounts
Company equipment according to professional needs
Medical support available at the office
E-learning courses and training program
Career progression and possibilities for international career