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Nestle

CES Advisor, Swiss-German Speaker

Nestle

. Respond to customer queries via phone and written channels, focusing on social media, mainly Instagram and Facebook .

Posted 9/29/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer management orientation with the ability to effectively communicate and resolve issues across multiple channels. Proficient in handling consumer feedback and utilizing CRM systems to enhance customer support.

Highest-signal resume keywords
Native/Near-Native Swiss-GermanFluent Spoken And Written Swiss-German And FrenchExcellent Communication SkillsProblem-Solving SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer Management OrientationMultitasking AbilitiesAdaptability In Tone Of Voice
Tools & Technologies
CRM Systems
Industry Keywords
Nestlé Industry FamiliarityConsumer Complaints HandlingConsumer Feedback Gathering

About the role

Key responsibilities & impact
  • Respond to customer queries via phone and written channels, focusing on social media, mainly Instagram and Facebook
  • Identify customer needs and help customers use specific features
  • Encode internal databases with information about consumers’ requests
  • Share feature requests and effective workarounds with relevant stakeholders
  • Inform customers about new features, functionalities and campaigns
  • Follow up with customers to ensure their issues are resolved
  • Gather consumer feedback and complete FAQ and knowledge-base documents
  • Treat serious and sensitive consumer contacts according to specific guidelines
  • Handle Nestlé CES Standard Instructions on Consumer Complaints appropriately and promptly
  • Redirect consumer questions to appropriate stakeholders when unable to provide an answer

Requirements

What you’ll need
  • Native/near-native Swiss-German
  • Fluent spoken and written Swiss-German and French
  • Intermediate French
  • Fluent English or Portuguese
  • Ability to adapt tone of voice to different brands and written channels
  • Previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory
  • Customer management orientation
  • Familiarity with the Nestlé industry is a plus
  • Understanding of CRM systems is a plus
  • Excellent communication and problem-solving skills
  • Multitasking abilities
  • Attention to detail

Benefits

Comp & perks
  • Development of expertise in Nestlé’s Shared Solutions Business
  • Immersion in a culturally diverse team
  • Local and international exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Meal allowance card
  • Flex Benefits
  • Nestlé Club discounts with several partners
  • Free coffee at the office
  • Special discounts for employees
  • Company equipment according to professional needs
  • Medical support available at the office
  • E-learning courses and training program
  • Career progression and possibilities for international career